Customer Success Specialist

3 days ago

Sydney, Australia Hatch Full time

** This role is at Noggin (not for Hatch)**

Hatch is supporting Noggin to find a great Customer Success Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Noggin.

**About the role at Noggin**

You are tertiary qualified and come armed with experience in service delivery management or client relationship management within the SaaS space. Ideally, you are someone who has managed customer portfolios’ before or who has had experience in working with and/or implementing complex software solutions.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Noggin.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Job Type**: Casual

**Salary**: $65,000.00 - $85,000.00 per hour

Work Location: Hybrid remote in Sydney, NSW 2000

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