Junior Customer Success Manager/account Manager

6 days ago

Sydney, Australia Protecht Group Full time

Keen to make an impact? Protecht is redefining the way the world thinks about risk.

Our cloud-based SaaS platform - Protecht.ERM - is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today.

**Join us at Protecht**

This is a key role, based in Sydney and you will be responsible for guiding our customers in getting the most out of their enterprise risk management system.

**You’ll be a great fit if**:

- You are an Account Manager who genuinely loves what you do with experience in the risk and/or SaaS space.
- You are passionate about sales and customer experiences. In this role, you will manage several accounts across ANZ, develop strong relationships with key users and stakeholder and create and implement growth plans.
- Your skilled and experienced in account management or customer success and are commercially focused
- You have a strong understanding of account planning and have come from a sales background and can build an account plan from scratch
- You come with an understanding of risk and compliance and/or business continuity, crisis management and incident management
- You are great with systems and have previous experience in SaaS environment
- Problem solving is your thing. You can think outside the box with a desire to learn and improve
- Be a real people person, who has experience in sales and has a drive for achieving results
- Highly organised and solutions focused
- Exposure to Salesforce CRM, Hubspot
- Outstanding communication and stakeholder management experience

**What we will do for you to make each day amazing**:

- Highly flexible culture.
- Support supportive environment. One of the best things about working for us is that we really value work/life/family balance
- Enjoy a friendly environment with a tight-knit team. We care about our employees; they are really important to us.
- Reward & Recognition - you could be our ‘Unsung Hero’
- Annual Performance Bonus
- Leave - access to birthday leave, bonus days, paid parental leave and long service leave
- Competitive remuneration
- Employee Referral program
- Fortnightly dedicated L&D time

**To apply**:
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