Leadership Operations Manager

4 days ago

Brisbane, Australia Who Who Carpet Cleaning and Pest Management Full time

Key Responsibilities
- Lead and manage all operational activities for a team of up to 10 employees, ensuring high standards of work quality, productivity, and safety.
- Implement, oversee, and continuously update company procedures and protocols to ensure compliance and efficiency.
- Act as the primary point of contact for team members, facilitating strong relationship-building to promote a productive and motivated workforce.
- Monitor employee adherence to operational protocols and conduct regular performance reviews.
- Identify operational bottlenecks and propose effective solutions to streamline processes.
- Remove day-to-day operational burdens from senior leadership by proactively managing workload and problem-solving.
- Develop and maintain clear communication channels between leadership and team members.
- Collaborate with the leadership team to align operational activities with company goals and overall vision.
- Lead the introduction of new operational systems, tools, and methodologies to improve efficiency.
- Foster a positive workplace culture focused on accountability, growth, and continuous improvement.

Required Qualifications & Skills
- Proven leadership or management experience, preferably within the cleaning industry or a similar operational environment.
- Strong ability to lead small teams, build relationships, and hold employees accountable to company standards.
- Experience in developing, implementing, and updating operational procedures and protocols.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to work independently and as part of a leadership team.
- Proactive problem-solver capable of identifying challenges and implementing solutions quickly.
- Demonstrated ability to manage multiple priorities and operational tasks.
- Understanding of safety regulations and compliance relevant to cleaning operations is a plus.

Key Performance Indicators (KPIs)
- Employee adherence rate to operational procedures and protocols.
- Team productivity and quality metrics.
- Employee retention and satisfaction levels.
- Successful implementation and updating of operational procedures.
- Effective resolution of operational issues without escalation.
- Timely achievement of operational goals aligned with company vision.

Why Join Us?

This is a critical leadership role where you will directly influence the efficiency and culture of our operations. If you’re a motivated manager who thrives in a hands-on environment and is driven to make a tangible impact, we want you on our team.

Application Process

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $65,000.00 - $100,000.00 per year

Work Location: In person

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