Visitor Services Officer

**About the role**

With your passion for delivering outstanding customer service in a cultural setting, come and join the team at the Ipswich Art Gallery as a Visitor Services Officer. You will play a key role in creating memorable experiences for our guests.

In this front-of-house position, you’ll be responsible for enhancing visitor engagement, improving accessibility, and supporting public understanding and enjoyment of the Gallery’s exhibitions and programs. Your primary focus will be to provide exceptional service across all areas of the Gallery, ensuring every visitor feels welcomed, informed, and inspired.

Some of your key responsibilities will include:

- Deliver Gallery front of house operations including customer service; collection of accurate visitor data; effective retail operations for the gallery shop; front of house administration processes
- Supervise and support Gallery Assistants to ensure the Gallery’s front-of-house needs are met
- Assist with the implementation of Gallery and Foundation functions, events and programs
- Undertake weekend and out of hours work as required

View the position description for more details about the role.

**About you**

To be successful in this role you will have:

- Relevant tertiary qualification in museum studies, arts, hospitality or frontline management or study towards obtaining same or equivalent experience
- A passion in delivering exceptional levels of visitor service
- Highly developed communication skills, forward-planning capabilities, and agile turnaround times
- Current Working with Children Blue Card or the ability to obtain one
- Current First Aid and CPR certificate desirable
- Belief in our values of communication, collaboration, integrity, efficiency, and leadership
- A strong commitment to workplace health and safety

**About the benefits**

This is a permanent, part time role (22.5 hours per week) plus one weekend per month, with a salary commencing at $85,007 (pro-rata) plus 12.5% superannuation.
- **Positive workplace culture**:Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
- **Work/Life balance**:Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
- **Diversity and inclusion**:Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
- **Learning and development**:Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
- **Health and well-being**:Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
- **Leave options**:Annual leave with 17.5% leave loading, cultural leave and other leave options**:

- **Salary packaging**:Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

**About us**

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

- ‘Ipswich, a city of opportunity for all. Join us.'_

We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

**Join us**

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
- A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
- A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

**Closing date: 23 September 2025.**

**Pre Employment Screening**: Successful applicants must agree to provide information for pre employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include heath assessments, validation of qualifications and licences and other screening checks.

**Ipswich City Council is an Equal Employment Opportunity employer**: We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.