Visitor Experience Supervisor

6 days ago

Ipswich, Australia Museum Full time

**The Visitor Experience Supervisor will**:

- Lead the delivery of day-to-day front-of-house operations including customer service, safety and security to create a seamless, consistent and compelling visitor experience.
- Ensure the delivery of exceptional, proactive customer service to both visitors and clients.
- Supervise daily workloads at an operational level for all of museum including Team Leaders and Visitor Experience Officers, Cafe team, and liaise with onsite contractors as required.
- Respond to public enquiries and resolve people, building and equipment issues in a timely and professional manner.
- Lead safety and security operations pertaining to visitor/staff wellbeing, evacuation, crowd control and the protection of exhibition content.
- Work constructively to support the efficient delivery of facilities, functions, events and programs.
- Create a collaborative, positive and inclusive team culture by facilitating open communication, providing regular feedback to staff and resolving issues in a proactive and timely manner while adhering to approved procedures.
- Participate in event debriefs, evaluations and cross-departmental meetings as delegated to support the improvement of the Museum's visitor experience.
- Undertake a range of administrative duties, as directed, to support visitor experience.
- In collaboration with the Experience and Commercial Manager, devise and implement policies and procedures for front-of-house operations and training
- Comply with QM policies, procedures and appropriate legislation including a commitment to creating a child safe and youth friendly learning environment
- Contribute to the safety culture of QM by reporting all incidents and hazards and ensuring work is undertaken in the safest way possible, following all QM Risk and Compliance policies and/or procedures and guidelines relevant to the job and Queensland Museum operations.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button.

  • Visitor Services Officer

    4 days ago

    Ipswich, Australia Ipswich City Council Full time

    **About the role** With your passion for delivering outstanding customer service in a cultural setting, come and join the team at the Ipswich Art Gallery as a Visitor Services Officer. You will play a key role in creating memorable experiences for our guests. In this front-of-house position, you’ll be responsible for enhancing visitor engagement,...

  • Correctional Supervisor

    6 days ago

    Ipswich, Australia Queensland Government Full time

    Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management of adult prisoners held in secure custody correctional centres across Queensland. The Correctional Supervisor will manage...

  • Visitor Experience Officer

    2 weeks ago

    Ipswich, Australia Museum Full time

    The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer. **APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button** ON ALL: Please note any documents...

  • Experience Christmas Season Leader

    2 weeks ago

    Ipswich, Australia beBeeLeadership Full time $60,000 - $80,000

    Lead Christmas Experience TeamWe are seeking an exceptional leader to join our team as a Christmas Experience Team Lead. As the calm through the dynamic festive season, you will keep operations running smoothly and ensure every moment is magical for our visitors.About the Role:Inspire, support and lead your team of Elves to create unforgettable visitor...

  • Cleaning Supervisor

    2 weeks ago

    Ipswich, Australia Compass Group Australia Full time

    **Cleaning Supervisor** - Monday to Friday role - no weekend or public holiday work (no shut down during school holidays) - Work close to home - Fernbrooke State School Location - Career growth Delta Facilities Management offers maintenance, construction, and project management services to a diverse range of clients, including defence organisations,...

  • Experience and Commercial Manager

    2 weeks ago

    Ipswich, Australia Queensland Museum Full time $90,000 - $120,000 per year

    The Experience and Commercial Manager will lead a team to deliver an exceptional visitor experience that optimises strategic goals for visitation, revenue and brand. In this hands-on role you will work closely with Head, Queensland Museum Rail Workshops to deliver on QM strategic priorities & provide leadership by managing the Experience and Commercial...

  • Cleaning Supervisor

    2 weeks ago

    Ipswich, Australia Compass Group Full time

    Delta Facilities Management offers maintenance, construction, and project management services to a diverse range of clients, including defence organisations, schools, offshore projects and remote resources industries. We currently have a rare vacancy for a Cleaning Supervisor at the Pallara School. The successful individual will become an integral member of...

  • Cleaning Supervisor

    7 days ago

    Ipswich, Australia Compass Group Full time

    Delta Facilities Management offers maintenance, construction, and project management services to a diverse range of clients, including defence organisations, schools, offshore projects and remote resources industries. We currently have a rare vacancy for a Cleaning Supervisor at the Pallara School. The successful individual will become an integral member of...

  • Warehouse Supervisor

    2 weeks ago

    Ipswich, South Dakota, Australia Cummins Asia Pacific Full time

    Join to apply for the Warehouse Supervisor role at Cummins Asia Pacific3 days ago Be among the first 25 applicantsJoin to apply for the Warehouse Supervisor role at Cummins Asia PacificGet AI-powered advice on this job and more exclusive features.DescriptionWe are looking for a talented Warehouse Supervisor to join our team in Carole Park. In this role you...

  • Warehouse Supervisor

    2 weeks ago

    Ipswich, Australia Cummins Asia Pacific Full time

    Join to apply for the Warehouse Supervisor role at Cummins Asia Pacific3 days ago Be among the first 25 applicantsJoin to apply for the Warehouse Supervisor role at Cummins Asia PacificGet AI-powered advice on this job and more exclusive features.DescriptionWe are looking for a talented Warehouse Supervisor to join our team in Carole Park. In this role you...