
Service Delivery Support Officer
1 week ago
The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
**In this role you will**:
Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being providedMonitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and externalCollation and provision of data and reports on service delivery performanceEstablish effective working relationships between QCS and service providers to support the release planning processProvide guidance to contracted service providers in relation to identified service delivery needsContribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvementsLiaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirementsProvide ongoing support and practical assistance to external and internal service providersMaintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availabilityAllocation of prisoners to programs including making offers and recording outcomesManage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup informationMaintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as requiredCarry out administrative duties as requestedProvide information technology support and undertake device security checksEnsure the security and confidentiality of QCS property and information
**The essential requirements for this role are**:
Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office softwareDemonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and proceduresAbility to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team memberAbility to use judgement and discretion with confidential informationHigh level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and dataAbility to acquire knowledge of relevant acts and regulationsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Service Delivery Support Officer
2 days ago
West Ipswich, Australia Queensland Corrective Services Full timeThe Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: - Establish key communication processes to coordinate links between the correctional centre, service providers and...
-
Service Support Officer
3 weeks ago
Ipswich, South Dakota, Australia Queensland Government Full timeJoin to apply for the Service Support Officer role at Queensland GovernmentAbout Ipswich Intake Assessment And Service ConnectAre you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in...
-
Service Support Officer
3 weeks ago
Ipswich, Australia Queensland Government Full timeJoin to apply for the Service Support Officer role at Queensland Government About Ipswich Intake Assessment And Service Connect Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with...
-
Service Support Officer
3 weeks ago
Ipswich, South Dakota, Australia Queensland Government Full timeOverviewAbout Ipswich Intake Assessment And Service ConnectAre you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a positive...
-
Service Support Officer
3 weeks ago
Ipswich, Australia Queensland Government Full timeOverview About Ipswich Intake Assessment And Service Connect Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a...
-
Director Support Officer
2 weeks ago
Ipswich, Australia West Moreton Hospital and Health Service Full timeDirector Support Officer - Prevention and Minor Injuries and Illness ClinicJoin to apply for the Director Support Officer - Prevention and Minor Injuries and Illness Clinic role at West Moreton Hospital and Health Service.The primary purpose of this role is to provide efficient and effective secretarial/administration support to the Clinical Director...
-
Director Support Officer
2 weeks ago
Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full timeDirector Support Officer - Prevention and Minor Injuries and Illness ClinicJoin to apply for the Director Support Officer - Prevention and Minor Injuries and Illness Clinic role at West Moreton Hospital and Health Service.The primary purpose of this role is to provide efficient and effective secretarial/administration support to the Clinical Director...
-
Regional Support Officer
1 week ago
Ipswich, Australia Queensland Government Full time**As a Regional School Support Officer you will oversee and support a team of AO5 School Support Officers who receive police referrals and work with the child and family to coordinate referrals to specialised support services. In partnerships with these support services, SSO's aim to increase the child's educational engagement. Your Key...
-
Support Officer
1 week ago
Ipswich, Australia Queensland Government Full timeThe Support Officer contributes to the efficient operations of the correctional centre by providing administrative and secretariat support to the General Manager. In addition this role will also be involved in the co-ordination and delivery of other clerical and administrative duties as required as part of the centre's overall administration team.In this...
-
Disability Support Worker
2 weeks ago
Ipswich, Australia TLC First Support Service Full time**Our Motto** From **Caring Comes Courage** We started TLC First Support Services to prioritise care for people with disabilities. Keeping our organisation small is something we prefer. It’s important for us and you to know each other. Being a small organisation means we can provide a genuinely personalised service, taking the time to truly listen to how...