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Service Delivery Support Officer
2 weeks ago
The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.
**In this role you will**:
Establish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being providedMonitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and externalCollation and provision of data and reports on service delivery performanceEstablish effective working relationships between QCS and service providers to support the release planning processProvide guidance to contracted service providers in relation to identified service delivery needsContribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvementsLiaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirementsProvide ongoing support and practical assistance to external and internal service providersMaintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availabilityAllocation of prisoners to programs including making offers and recording outcomesManage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup informationMaintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as requiredCarry out administrative duties as requestedProvide information technology support and undertake device security checksEnsure the security and confidentiality of QCS property and information
**The essential requirements for this role are**:
Highly developed skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office softwareDemonstrated experience to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and proceduresAbility to demonstrate a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team memberAbility to use judgement and discretion with confidential informationHigh level oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders and ability to summarise information and dataAbility to acquire knowledge of relevant acts and regulationsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
