State Customer Servicer Advisor

6 days ago

Melbourne, Australia Westpac Banking Corporation Full time

State Customer Servicer Advisor

**State Customer Service Advisor (BOM)**
- **Join a supportive team in our Bank of Melbourne Pavilion Bourke St branch or Doncaster Branch**
- **Permanent full-time position
- **Customer service role working with the local community**

**How will I help?**

You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that clearly offers the most value for them. Along the way, you'll use your new business skills to find new leads across our wealth, insurance, home loan and small business lending.

Key responsibilities include:

- Manage a diverse range of leads allocated to you with the aim of supporting existing Bank of Melbourne customer each week to support with retention of the relationship. Commitment to
- up on what we say we will
- Act as a point of contact for your portfolio of customers.
- Time management to ensure 50% of time is spent calling leads.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

With experience in customer service - and a solid track record for meeting sales targets - you'll see this role as your next opportunity to become a new business expert. You'll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that can really exceed their expectations. And you'll do all of this as part of a team environment - which you'll have worked in before.
- Self-motivated and driven to succeed
- Passionate about providing exceptional customer service
- Confident in proactive outbound calling
- Strong communication skills, both verbal and written

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300001965282565

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