Ao5 Workforce Planner

1 day ago

Brisbane, Australia HAYS Full time

Mt Gravatt | ASAP Start | 6 month contract + possible extension | Full time | $60.25 p/h + Super

**Your new company**
This State Government Department is looking for an AO5 Workforce Planner, the role undertakes resource planning, which involves forecasting, trend analysis, long term and short-term planning, scheduling of staff, roster creation and maintenance, and performance reporting.

**Your new role**
- Source data, generate reports and disseminate accurate and timely information, to key internal stakeholders, to provide relevant feedback and enable effective decision making.
- Liaise with internal stakeholders, regarding workforce planning performance information and statistics, to facilitate the exchange of information, support decision making
- Promote change and improvement initiatives within the contact centre environment
- Generate, collate, and analyse relevant workload data to produce accurate and timely forecasts, to ensure service delivery targets are achieved, and business and consumer needs are met.
- Develop workforce schedules for inbound and outbound calls in line with forecasts, staff preferences, availability, and the business needs to ensure legislative compliance is maintained and targets are achieved.
- Monitor and track workload and service levels to identify changes and implement appropriate scheduling adjustments so that service delivery targets are met.
- Maintain records and create data using the workforce planning tool, to ensure data integrity, enable effective planning and decision making for the Contact Centre to achieve service delivery targets and comply with legislative guidelines.
- Ability to deliver and participate in training sessions in relation to workforce planning activities.

**What you'll need to succeed**
- Experience utilising contact centre specific workforce management software tools is essential.
- Advanced analytical and numerical reasoning skills to support effective recommendations and decision making.
- Demonstrated ability to provide accurate short, medium and long-term forecasts to support business requirements.
- Experience in, or the ability to rapidly acquire skills to develop blended rosters, catering for inbound and outbound calls.
- Advanced organisational and planning skills to prioritise and deliver objectives within agreed timeframes.
- Ability to work collaboratively within a multidisciplinary team environment and willingness to actively support others to achieve outcomes.
- The Contact Centre utilises Genesys WFM software.
- Rostered environment between 6:30am - 5pm.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2756599

  • Workforce Planner

    1 day ago

    Brisbane, Australia DVConnect Full time

    Full-time Permanent & Fixed-term opportunities available Located at Brisbane Office Ongoing professional development Who are we? DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is...

  • Support Planner

    2 weeks ago

    Brisbane, Australia National Injury Insurance Agency Queensland Full time

    About us NIISQ Agency is a statutory body responsible for administering the Scheme, which aims to support individuals with serious personal injuries in their journey to recovery and independence. The Scheme provides a safety net, ensuring that eligible participants receive the treatment, care, and support they need, sometimes for their lifetime. By joining...

  • Workforce Planner

    7 days ago

    Brisbane, Australia Public Trust Office Full time

    About the role In the heart of Queensland Public Trustee's (QPT) CED portfolio lies CST, dedicated to empowering Queenslanders through trusted financial services. The CST serves as the primary point of contact for financial management customers, their support networks, and service providers. As a Workforce Planner, you will be a cruicial member of the CST,...

  • Workforce Planner

    2 weeks ago

    Brisbane, Queensland, Australia Sirius People VIC Full time $65,000 - $85,000 per year

    Workforce PlannerLocation: North Side of the Brisbane River, QLD About the Role We are seeking a highly organised and proactive Workforce Planner to join our team at our Distribution Centre. Reporting directly to the Distribution Centre Manager, you will play a key role in managing labour hire agency relationships, rostering, scheduling, payroll...

  • Ao4 / Ao5 / Ao6 People and Talent Advisors

    2 weeks ago

    Brisbane, Australia Six Degrees Executive Full time

    Location: - Brisbane- Job Type: - Temporary- Salary: - $52.25 - $68.92 per hour + Super (Agency Contractor)- Contact: - Sam Rubino- AO4 / AO5 / AO6 People and Talent Advisors - Multiple Roles - $52.25 - $68.92 per hour + Super (Agency Contractor) - ASAP start - 6-month contract (view to go permanent) - Brisbane CBD / Inner South Brisbane **ABOUT**: The team...

  • Workforce Planner

    2 weeks ago

    Brisbane, Australia Queensland Health Full time

    The Workforce Planner in the Health Contact Centre will liaise with internal stakeholders, regarding workforce planning performance information and statistics, to facilitate the exchange of information, support decision making, to assist in the effective and efficient delivery of service for the HCC. Once training has occured, you will have the opportunity...

  • Workforce Planner

    1 week ago

    City of Brisbane, Australia Sirius People Full time

    Workforce Planner Location: North Side of the Brisbane River, QLD About the Role We are seeking a highly organised and proactive Workforce Planner to join our team at our Distribution Centre. Reporting directly to the Distribution Centre Manager, you will play a key role in managing labour hire agency relationships, rostering, scheduling, payroll...

  • Principal Workforce Planner

    7 days ago

    Brisbane, Australia Queensland Rail Full time

    **Principal Workforce Planner**: - Req. Id: 8758- Date: 7 Nov 2024- Location: Brisbane, QLD, AU, 4000- Company: Queensland Rail**You’ll connect Queensland. We’ll connect you to an amazing career.** Queensland Rail is looking for a collaborative Workforce Planning Specialist on a **temporary full time basis until 26/03/2026 **to join our People Planning...

  • Strategic Workforce Planner

    3 days ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Company** Davidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We are seeking a Strategic Workforce Planner (AO6) for a 2-month contract. The role is based in Brisbane CBD. **About the Role** Key Responsibilities: - Assist in the development and implementation of...

  • Principal Workforce Planner

    3 days ago

    Brisbane, Australia Queensland Rail Full time

    **Req. Id**:9847 **Date**:23 Jun 2025 **Location**:Brisbane, QLD, AU, 4000 **Company**:Queensland Rail **You’ll connect Queensland. We’ll connect you to an amazing career.** - Queensland Rail has such an exciting future and whilst the way we deliver services may look different in years to come, our commitment to connecting communities will remain...