Workforce Planner

1 day ago

Brisbane, Australia DVConnect Full time

Full-time Permanent & Fixed-term opportunities available

Located at Brisbane Office

Ongoing professional development

Who are we?

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.

**About the role**

As a Workforce Planner, you will work collaboratively with the Workforce planning team and broader organisation to strategically develop, distribute and maintain effective and sustainable employee rosters. In line with service delivery demands and employee wellbeing, you will purposefully allocate resources to maximize efficiency and coverage across multiple service lines. Furthermore, you will coordinate off-phone activities such as meetings, supervision, and coaching sessions to ensure effective staff support is delivered. It is also essential that Workforce planners compassionately and promptly address staff inquiries to continue fostering a supportive work environment.

Working closely with our leadership teams, you will develop and maintain a comprehensive suite of reports and dashboards tailored to facilitating staff coaching and professional development by providing insights into workforce performance and trends. Being a 24/7 domestic, family and sexual violence support service, you will consistently conduct real-time monitoring of call ques and deploying innovative adjustments to meet service delivery targets.

**What's in it for you?**
- Under the SCHADS award remuneration.
- Salary package up to $15,990 per financial year.
- Professional career development opportunities.
- Regular staff wellness activities.
- Family friendly and inclusive team environment.

**What you will bring (position requirements)**
- Qualifications in Data Analytics, Business Management or similar is desirable, however those with extensive experience are encouraged to apply.
- Workforce Planning experiencing ideally within a 24/7 human services contact center.
- 2+ years' demonstrated experience in rostering and workforce planning in a multi-disciplinary organisation.
- Intermediate experience with workforce planning softwares.
- Advanced IT skills across Microsoft Office, particularly Excel.
- Concise verbal and written communication skills.
- High-level of attention to detail and commitment to exceptional workforce support.
- Problem solving and decision-making aptitude.
- Initiative, self-motivated and eagerness to learn.
- Willingness to be flexible with work hours when appropriate to meet operational requirements.
- Rotating roster.
- Does this role sound exactly like what you have been searching for? Make sure to _**_APPLY NOW_**_ because we are excited to meet you_

**Please note that only shortlisted applicants will be contacted.

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