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Service Manager

2 weeks ago

Greater Adelaide SA, Australia Carrier Full time

**Country**:
Australia
**Location**:
17 Streiff Road, Wingfield, Adelaide, South Australia, 5013,Australia
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**The role**

This role is based in Adelaide.

The Service Manager oversees and manages all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives. The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.

**Key responsibilities**:
We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore, you will;
- Lead, manage, and mentor a team of service technicians, apprentices and subcontractors.
- Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
- Recruit, interview, hire, and train technicians to meet workload demands and fulfil customer requirements.
- Organising and delivery of relevant internal and external role meetings. E.g., Tool box and client meetings
- Oversee and manage the entire service delivery process, from initial service requests to contract renewals.
- Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.
- Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable.
- Address customer complaints and conduct satisfaction investigations to develop improvement plans.
- Provide technical expertise and support during the sales process.
- Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.

**Requirements**:
To be successful in this opportunity as a minimum you must have:

- Possess in-depth technical knowledge and qualifications in Mechanical or refrigeration disciplines
- Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.
- Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
- Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.
- Able to communicate clearly and concisely with team members, customers, and stakeholders, fostering positive relationships and effective collaboration.
- Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
- A team player with a can do attitude who is agile, embraces change and leads by example

**Benefits**:

- Attractive salary package + Full time opportunity
- Excellent job stability + Ongoing training and development opportunities
- Inclusive work environment + Supportive management team

**Our commitment to you**

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

We believe in diversity and inclusion and welcome applicants from different
backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background.

**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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