Service Manager

Lead & empower teams to deliver exceptional disability & NDIS support
- Drive service excellence and shape participant outcomes in a key management role
- Join a community-focused organisation valuing leadership, compliance, and growth

Are you a passionate and experienced leader ready to empower individuals and enhance lives? Join Kanda, a leading community care provider, and drive impactful service delivery for our NDIS participants.

**About the Role**
At Kanda, we're more than a care provider - we're a community. We are seeking a dedicated **Service Manager** to join our team, reporting to the Regional Manager. The primary purpose of this position is to manage and facilitate service delivery to participants, ensuring their current and future needs are met while upholding person-centred principles and relevant legislative frameworks. You will lead and mentor a team of frontline support workers, providing strong leadership within the organisation and reflecting Kanda's mission and values.

This is a **full-time** opportunity to make a significant difference in the lives of our clients and the capabilities of our team.

**Key Responsibilities**
- **Service Delivery & Operations Management**: Oversee the effective delivery of client support services, ensuring alignment with participant needs and compliance with NDIS & other legislative requirements. Develop and implement service improvement initiatives.
- **Team Leadership & Staff Development**: Lead, mentor, and support a team of frontline support workers, providing training and development opportunities. Undertake HR tasks like performance reviews and ensure staffing compliance.
- **Participant & Stakeholder Engagement**: Ensure a person-centred approach, acting as a key point of contact for participants, families, support workers, and external stakeholders.
- **Compliance & Risk Management**: Ensure adherence to NDIS Quality and Safeguards Commission standards and company policies. Identify and mitigate service delivery risks.
- **Financial & Resource Management**: Oversee budgeting, funding utilisation (NDIS), and ensure efficient rostering of support services.
- **Continuous Improvement & Strategic Planning**: Drive innovation and contribute to strategic plans, staying updated on sector trends.

***About You**
- Proven ability to lead people to achieve service outcomes.
- Demonstrated experience in a similar role for a minimum of 2 years, supported by relevant education and training.
- Highly developed interpersonal and communication skills, engaging confidently and professionally with diverse stakeholders.
- Proven multi-tasking, problem-solving, and decision-making abilities in dynamic, high-demand environments.
- Exceptional time management, organisational, and administrative skills.
- A strong customer service focus and a calm, empathetic approach.
- Proficiency in Microsoft Office Suite and digital platforms, with the ability to quickly learn sector-specific systems.
- Capacity to work both autonomously and collaboratively, with flexibility to support cross-functional teams.
- Strong understanding of the importance of confidentiality and discretion.
- Holds a current Working with Children Check, NDIS Worker Screening Check & unrestricted Driver's Licence.

***About Us**
At Kanda, we’re more than a care provider - we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

**What We Offer**
- The primary purpose of this position is to manage and facilitate service delivery to participants.
- Lead, mentor, and support a team of frontline support workers.
- Contribute to Kanda's Mission and Values (Honour, Empower, Achieve, Respect).
- A role reflecting person-centred principles according to relevant legislative frameworks.
- Opportunity to drive innovation and continuous improvement initiatives.
- Flexible working arrangements - enjoy work-life balance.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._