Operations Support Officer

**About Orange Sky**

Orange Sky is the world's-first free mobile laundry and shower service provided to people experiencing homelessness. We offer a platform for everyday Australian’s to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

Orange Sky is the world's-first free mobile laundry and shower service provided to people experiencing homelessness. We offer a platform for everyday Australian’s to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community.

**The Role**

We’re always looking to increase our impact and help more Friends on the street - striving to continually improve is in our DNA at Orange Sky. This role is a key member of our dynamic Operations Team, and vital to the smooth operation and improvement of services across Australia.

No day is ever the same, so the ideal applicant will thrive in a dynamic environment - w e need someone who knows how to have lots of balls in the air that can’t be dropped, can think on the fly, and get creative to make things happen.

In a nutshell, this role is responsible for:

- Supporting existing volunteer teams and ensuring new volunteers are fast tracked onto their new shift.
- Engaging with our volunteer leaders from across the country and assisting with moving volunteers from the waitlist to active volunteering.
- Troubleshooting and problem solving will be your passion and you will enjoy taking the time to work out the best process in volunteers progressing on their journey at Orange Sky
- Responding to volunteer enquiries and questions through the service support line and online chat

**Convinced this is the role for you? Tick some boxes**

Our perfect fit is a go-getting **administration and customer service extraordinaire **. We’re looking for someone with **experience in a similar support role **within a **fast-paced organisation **, ideally within the not-for-profit sector and working with a volunteer base.

**Believe in what we do **. To be successful at Orange Sky, you need a **genuine passion **for our cause. We’re proud of our achievements and want likeminded, **intrinsically motivated **people who’re keen to jump on board, hit the ground running and become part of the **team **.

We’re looking for someone who genuinely loves delighting customers (or in Orange Sky’s case - volunteers, and our friends on the street) and understands how to deliver high quality support and value to our services.

Additionally, the ideal applicant has:

- Outstanding interpersonal skills with a demonstrated ability to communicate with a highly diverse range of people and manage a large and diverse workforce
- Well-developed written skills and problem solving ability
- Excellent time management skills and the ability to manage complex and competing demands and meet deadlines
- Ability to work both independently, and within a team
- Proactive attitude, and a genuine passion for our cause.

**Benefits**

What makes Orange Sky special? Every one of our employees, volunteers, friends, supporters when working together towards delivering our mission. When you join the Orange Sky team, you not only get to work with an outstanding bunch of high-performing people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

- A ttractive and fair remuneration package based on industry benchmarking;
- Attractive salary packaging options - up to $15,900 tax free per year;
- Flexible approach to work;
- Professional development fund (both formal and informal learning opportunities);
- Recognition program that includes a paid out reward scheme and gifted leave;
- Additional leave including Orange Sky public holiday and gifted leave for high performance;
- 6 weeks top-up pay parental leave for primary care givers and 2 weeks for secondary caregivers, including superannuation in addition to the 18 weeks paid parental leave from the government. Plus support for parents returning to work;
- Wellness initiatives and an Employee Assistance Program;
- Dog friendly offices - bring your (furry) best mate with you to work.
- We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.**Still keen?