Customer Experience Leader at El Jannah

6 days ago

Albion Park, Australia PG Operations Pty Ltd Full time

**Overview**:
As a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and loyalty.

**Responsibilities**:

- Team Leadership: Lead and motivate a team of front-line employees including servers, cashiers, and greeters. Provide ongoing training, coaching, and support to ensure exceptional service delivery.
- Customer Engagement: Interact with customers in a friendly and professional manner, addressing inquiries, concerns, and feedback promptly. Strive to exceed customer expectations and foster long-term relationships.
- Service Excellence: Set high standards for service quality, cleanliness, and organisation throughout the restaurant. Monitor service levels, streamline processes, and implement improvements to enhance efficiency and effectiveness.
- Operational Oversight: Ensure smooth operations during peak hours, coordinating with kitchen staff to maintain optimal food quality and speed of service. Conduct regular inspections to uphold cleanliness, safety, and hygiene standards.
- Problem Resolution: Proactively identify and resolve customer issues and complaints, demonstrating empathy and a willingness to go above and beyond to rectify any concerns. Escalate complex issues to management as needed.
- Performance Tracking: Monitor key performance indicators (KPIs) related to customer satisfaction, service speed, and order accuracy. Analyse trends, identify areas for improvement, and develop action plans to drive continuous enhancement.
- Menu Knowledge: Stay informed about menu offerings, promotions, and special deals. Educate team members on product details, allergens, and customization options to ensure accurate order-taking and upselling opportunities.
- Cross-functional Collaboration: Collaborate with other departments such as marketing, operations, and human resources to support company-wide initiatives and achieve common goals. Provide insights and feedback to inform decision-making processes.

**Qualifications**:

- Previous experience in a customer service or hospitality leadership role, preferably within the food service industry.
- Excellent interpersonal and communication skills, with a passion for delivering outstanding customer experiences.
- Strong leadership abilities, with the capacity to inspire and motivate a diverse team.
- Exceptional problem-solving skills and the ability to remain calm and composed under pressure.
- Detail-oriented with a focus on maintaining high standards of cleanliness, organisation, and efficiency.
- Flexibility to work evenings, weekends, and holidays as required in a fast-paced environment.

**Job Type**: Part-time

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

  • Dishwashing

    4 days ago

    Albion Park Rail, Australia El Jannah Full time

    Job Description: Dishwasher at El Jannah Albion Park **Location**: 104 Princes Hwy, Albion Park Rail NSW 2527, Australia **Company**: El Jannah Job Responsibilities: - Washing dishes, glassware, flatware, pots, or pans using dishwashers or by hand - Ensuring that all dishes are properly cleaned and sanitized - cleanliness and organization - Following all...

  • Dishwasher

    2 weeks ago

    Albion Park Rail, Australia El Jannah Full time

    **Job Description: Dishwasher at El Jannah - Albion Park**: **Company**: El Jannah **Location**: 104 Princes Hwy, Albion Park Rail NSW 2527, Australia **Position**: Dishwasher **Job Type**: Part-time **Responsibilities**: **Requirements**: - Wash dishes, glassware, flatware, pots, or pans using dishwashers or by hand - Maintain a clean and organized...

  • Overnight Cleaner

    2 weeks ago

    Albion Park Rail, New South Wales, Australia El Jannah Full time $40,000 - $60,000 per year

    Job Summary:El Jannah is seeking a dedicated Overnight Cleaner to join our team at our Albion Park location. The Overnight Cleaner will be responsible for maintaining the cleanliness and sanitation of the restaurant during off-hours, ensuring a clean and safe environment for customers and staff.Responsibilities:Perform general cleaning tasks, such as...

  • Overnight Cleaner

    2 weeks ago

    Albion Park Rail, Australia El Jannah Full time

    Job Summary: El Jannah is seeking a dedicated Overnight Cleaner to join our team at our Albion Park location. The Overnight Cleaner will be responsible for maintaining the cleanliness and sanitation of the restaurant during off-hours, ensuring a clean and safe environment for customers and staff. **Responsibilities**: - Perform general cleaning tasks, such...

  • Overnight Maintenance

    2 weeks ago

    Marsden Park, Australia El Jannah Full time

    Overnight Maintenance Employee at El Jannah in Marsden Park **Location**: 2 Ultimo Pl, Marsden Park NSW 2765, Australia **Company**: El Jannah Job Summary: El Jannah is seeking a dedicated Overnight Cleaner to join our team at the Marsden Park location. The Overnight Cleaner will be responsible for maintaining the cleanliness and sanitation of the...

  • Overnight Cleaner

    1 week ago

    Albion Park Rail, Australia El Jannah Full time

    **You know the name, get to know the story** El Jannah holds its roots in humble beginnings, with the dream to bring simple, soulful Lebanese-Australian food into the hands (and mouths) of hungry customers seeking a delicious feast. In 1998, we opened our first store in Granville, Sydney. 25 years on, our flavorsome menu has been tried, tested and...

  • Crew Member

    1 week ago

    Marsden Park, Australia El Jannah Full time

    **Crew Member El Jannah Marsden Park** **You know the name, get to know the story** El Jannah holds its roots in humble beginnings, with the dream to bring simple, soulful Lebanese-Australian food into the hands (and mouths) of hungry customers seeking a delicious feast. In 1998, we opened our first store in Granville, Sydney. 25 years on, our flavoursome...

  • Team Member

    1 week ago

    Albion Park Rail, Australia El Jannah Full time

    Job Description: Albion Park Team Member **Company**: El Jannah **Location**: 104 Princes Hwy, Albion Park Rail NSW 2527, Australia Job Responsibilities: - Provide exceptional customer service to all guests - Take orders and recommend menu items to customers - Prepare food items according to established recipes and procedures - Maintain cleanliness and...

  • Daytime Crew Member at El Jannah

    6 days ago

    Albion Park, Australia PG Operations Pty Ltd Full time

    **You know the name, get to know the story** El Jannah holds its roots in humble beginnings, with the dream to bring simple, soulful Lebanese-Australian food into the hands (and mouths) of hungry customers seeking a delicious feast. In 1998, we opened our first store in Granville, Sydney. 25 years on, our flavoursome menu has been tried, tested and...

  • Customer Experience Leader

    6 days ago

    Albion Park Rail, Australia El Jannah Full time

    **Overview**: As a Customer Experience Leader at our family fast food restaurant, you will play a pivotal role in ensuring that every guest enjoys a memorable dining experience. You will be responsible for overseeing the front-of-house operations, managing a team of enthusiastic employees, and implementing strategies to enhance customer satisfaction and...