Dispatch Officer

6 days ago

Noble Park, Australia Nationwide Group Full time

**We are currently seeking Dispatch Officers at our head office in Noble Park**
- Full-Time Position
- 2 Weeks - Fully Paid Training.
- Hybrid model - Flexible Working Arrangements
- Insurance and accommodation discounts
- Access to onsite gym, parking, and cafe

**Who we are.**

Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

**About the role**

As a Dispatcher you will work with a team of motivated and enthusiastic individuals who are dedicated to effectively allocating jobs to Tow Truck Operators (TTOs) to allow the best possible level of service to be provided to customers,

**Duties and responsibilities**
- Plan and dispatch trucks in accordance with customer timeframes and workloads.
- Proactively maintaining a positive can-do relationship with customers and drivers.
- Finding common ground with Tow Truck operators (TTOs)
- Managing and handling all customer enquiries, quotes, and job bookings.
- Effectively allocating jobs to Tow Truck Operators.
- Experience in dispatching and allocation of jobs, preferably in the transport industry
- Strong communication skills, written and verbal.
- Ability to build a strong relationship with Tow Truck Operators (TTOs)
- Excellent attention to detail and time management skills.
- Ability to communicate and work well with all types of customers.
- Ability, meet KPIs, use initiative, and be resourceful.

***Why work with Nationwide group,**

Apart from working with a cohesive, friendly, and supportive team, we also offer:

- Roadside assistance membership,
- Employee assistance program
- Employee benefits program
- Genuine opportunities for career progression - we promote internally first.

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