Dispatch Manager

2 days ago

Noble Park North, Victoria, Australia FMI Building Innovation Full time $90,000 - $120,000 per year

Location: Noble Park, Victoria
Employment Type: Full-time
Salary: Competitive, commensurate with experience

About FMI Building Innovation (FMI BI)

FMI BI is a market leader in high-performance glass products, recognised for our innovation, precision, and commitment to excellence. With a proud Australasian heritage and a reputation for quality, we service a diverse customer base across the construction and design industries. As we expand operations, we are seeking an experienced Dispatch Manager to lead the outbound logistics function of our manufacturing facility.

The Opportunity

As Dispatch Manager, you will lead a dedicated team responsible for the timely and safe delivery of high-value glass products. This role demands a strong operational mindset, hands-on leadership, and a deep understanding of logistics in a manufacturing environment.

Key Responsibilities

  • Lead the Dispatch team and oversee day-to-day dispatch operations, including order verification, loading and coordination of outbound goods.
  • Lead and motivate team to meet all DIFOT KPIs
  • Liaise with production teams to ensure accurate and complete fulfilment of customer orders.
  • Ensure all products meet quality assurance requirements before dispatch, including checking for integrity, scratches, bows, shells, and specification compliance.
  • Maintain accurate dispatch documentation and coordinate delivery schedules with both internal drivers and external logistics providers.
  • Enforce strict compliance with FMI BI's manual handling protocols and PPE requirements in line with WorkSafe Victoria regulations.
  • Prioritise dispatch workloads based on customer due dates and delivery route planning.
  • Implement continuous improvements to dispatch workflows, increasing accuracy, safety and efficiency.
  • Monitor and report on KPIs and escalate issues to senior management as required.
  • Lead toolbox talks and contribute to ongoing safety initiatives.
  • Maintain a clean, organised, and compliant work environment at all times.

Essential Requirements

  • Demonstrated experience in dispatch, warehousing, or logistics management, ideally in a manufacturing environment.
  • Proven ability to lead and motivate teams while maintaining a strong presence on the floor.
  • Sound understanding of transport limitations, manual handling risks, and safe loading procedures.
  • Familiarity with product identification, order verification and load consolidation processes.
  • Excellent communication, leadership and organisational skills.
  • Commitment to health and safety compliance, including PPE enforcement and incident reporting.
  • Strong working knowledge of Microsoft Office and logistics software systems.
  • Forklift licence preferred but not essential.

Why Join FMI BI?

  • Work for a respected industry leader with a strong safety culture and operational excellence.
  • Join a growing business where your leadership will directly impact customer satisfaction and operational success.
  • Ongoing training, professional development, and future progression opportunities.

*You must be currently living in Australia and legally entitled to work in Australia to be considered for this position*

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