Maintenance Manager

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism. As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians.
We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities. Join us as we work towards building the imagine nation.
At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.
Your opportunity
As Maintenance Manager, you will assist with the maintenance and operation of building services within our premium Build to Rent asset in Docklands, LIV Aston. Ensuring the asset is presented in optimal condition, maintained in good repair, utilised in the most cost-effective manner and serviced in accordance with statutory requirements. Additionally, this role is required to ensure the highest levels of customer service and safety are delivered and maintained.
**Your responsibilities will include**:
Provide an exceptional customer experience by building strong relationships with key stakeholders (internal and external) and ensure a high level of communication by responding to, and actioning, requests in a timely manner.
Daily inspection of all plant and equipment to ensure operational readiness for occupancy/trade.
Ensure all areas of the asset are maintained to the highest presentation standard and safety levels.
Daily review and proactive identification of maintenance and repair requirements, with completion performed or coordinated in accordance with agreed timelines, and to an acceptable standard.
“Hands on” work as required; including patching and painting, carpentry and cabinetry repairs, landscaping, whitegoods fault inspections.
Assist in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
Provide support to ensure any identified risks are regularly reviewed and strategies implemented to eliminate, mitigate, or minimise their impact.
Support the development and delivery of projects in a way that creates a safe, sustainable and innovative culture that drives a competitive advantage for Mirvac.
Contribute to meeting the objectives of the Strategic Asset Plan for the asset(s).
Create and approve work orders, tax invoices, service and minor capital works contracts within delegated limits of authority.
Assist with the review of proposed works to ensure that all building/alteration works meet architects/consultants’ specifications and any NCC or statutory requirements and obtain relevant approvals.
Assist with the preparation of scope of works for planned operational or minor capital projects.
Escalate all critical service interruptions with an understanding of the impacts on our customers and tenants.
Monitor and ensure up to date maintenance of all statutory logs, Asset Registers and planners relevant to the assets.
Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position.
In line with statutory requirements, assist with the completion of annual Fire Safety Compliance certification.
Ability to be on call 24/7, work on weekends and attend to after-hours calls.
Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
Assist with any projects or undertake additional duties as required.
Your point of difference
5+ years of experience in high-volume handyman services, or maintenance roles
Demonstrated experience in a high-volume role with conflicting priorities
Demonstrated understanding of Australian Standards, NCC, HSE, DDA and other risk management issues
Detailed understanding and practical experience of BMCS systems
Demonstrated experience managing contractors and contract schedules and ensuring prompt payment
Commercial/Financial acumen
Technical competency with trade or tertiary qualifications preferred, but not essential
A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levels
Exceptional organisational skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
Understanding of project management and risk management
Ability to adapt to change, deal with ambiguity and complexity
Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
A commitment to quality, p