Customer Experience Officer

11 hours ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

As a Customer Care Officer in our call centre, no two days are the same - each day is unique and equally rewarding. The position acts as first point of contact taking on incoming calls for all animal matters, the queries range from cruelty complaints, donations, adoption enquiries, lost and found and external agencies.
- Receiving incoming calls and answering queries on all animal matters with rescue and cruelty complaints being the highest volume of calls.
- Provide assistance and guidance to members of the public surrendering animals to RSPCA Qld and those who are adopting animals.
- Provide business support to achieve outcomes for our customers through maintaining and updating records.
- Ability to manage multiple tasks and data entry platforms.
- Develop positive working relationships with your team and provide exceptional customer service at all times.

***

**Who are we looking for?**
- Excellent communication and interpersonal skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.
- High level of skill in Microsoft office suite, data entry and the ability to pick up new programs and systems with ease.
- Exceptional ability to work collaboratively within a multi-location team environment.
- Good judgement, discretion, problem-solving and conflict resolution skills.
- Outstanding ability to multi-task, manage competing demands & prioritise efficiently coupled with strong attention to detail.
- Excellent emotional intelligence.
- Demonstrated ability to follow processes and guidelines.
- Call Centre experience highly regarded.
- A passion to improve the lives of animals.

**Benefits and culture**
- We offer a flexible working environment once fully trained.
- Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
- On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food and much more.
- Access to a range of learning and development opportunities that will benefit and support your professional development.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
**Please include a copy of your resume and cover letter.**

**Equity**

We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.

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