Customer Experience Officer

5 days ago

Wacol, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

As a Customer Care Officer in our call centre, no two days are the same - each day is unique and equally rewarding. The position acts as first point of contact taking on incoming calls for all animal matters, the queries range from cruelty complaints, donations, adoption enquiries, lost and found and external agencies.
- Receiving incoming calls and answering queries on all animal matters with rescue and cruelty complaints being the highest volume of calls.
- Provide assistance and guidance to members of the public surrendering animals to RSPCA Qld and those who are adopting animals.
- Provide business support to achieve outcomes for our customers through maintaining and updating records.
- Ability to manage multiple tasks and data entry platforms.
- Develop positive working relationships with your team and provide exceptional customer service at all times.

***

**Who are we looking for?**
- Excellent communication and interpersonal skills, with the ability to communicate sensitively and empathically with people from a diverse range of backgrounds.
- High level of skill in Microsoft office suite, data entry and the ability to pick up new programs and systems with ease.
- Exceptional ability to work collaboratively within a multi-location team environment.
- Good judgement, discretion, problem-solving and conflict resolution skills.
- Outstanding ability to multi-task, manage competing demands & prioritise efficiently coupled with strong attention to detail.
- Excellent emotional intelligence.
- Demonstrated ability to follow processes and guidelines.
- Call Centre experience highly regarded.
- A passion to improve the lives of animals.

**Benefits and culture**
- We offer a flexible working environment once fully trained.
- Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
- On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food and much more.
- Access to a range of learning and development opportunities that will benefit and support your professional development.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
**Please include a copy of your resume and cover letter.**

**Equity**

We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.

  • Customer Experience Specialist

    2 weeks ago

    Wacol, Australia Sealy of Australia Full time

    **Customer Experience Specialist - Multiple Positions** - Premium Brand - Brisbane Location - Multiple positions available - full time & part-time **The Company** We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we partner with our national network...

  • Customer Service Officer

    5 days ago

    Wacol, Australia AMA Collision Full time

    2024 Bodyshop Award Winner - Best Workplace (MSO) - Permanent position, full-time Monday to Friday. - Grow your customer service career with an automotive industry leader **Customer Service Officer - Gemini Wacol (Brisbane)** - Permanent Role | Monday to Friday | No Weekends!_ **About Gemini Wacol** Located just off the Ipswich Motorway in Brisbane’s...

  • Customer Service Officer

    2 weeks ago

    Wacol, Australia AMA Group Non-Drive Full time

    Permanent position, Monday to Friday 38 hours per week - Showcase your customer service skills in a long term position - Great team and a role to grow! Gemini Wacol is a large repair shop in the western corridors of Brisbane (just off the Ipswich Motorway) with ample opportunity for career progression and long-term employment. The solid team of 26 work well...

  • Customer Service Officer

    2 days ago

    Wacol, Australia AMA Group Non-Drive Full time

    Wacol location. Permanent, secure position - Monday to Friday - get back your weekends! - Great Team culture, staff parking available **The Opportunity**: We have an exciting opportunity for Customer Service Officer to join the team at Gemini Wacol We are seeking a Customer Service professional, you will be assisting and supporting our wider team and...

  • Customer Experience Specialist

    2 weeks ago

    Wacol, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Experience Specialist

    3 hours ago

    Wacol, Australia Sealy of Australia Full time

    **The Company** We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we partner with our national network of retailers to help millions of people achieve better sleep. Our pursuit to refine and advance Posturepedic® technology backed by orthopaedic...

  • Customer Experience Specialist

    3 days ago

    Wacol, Australia Sealy of Australia Full time

    **The Company** We are Sealy of Australia - the market-leading manufacturer of premium sleeping solutions throughout Australia and the Asia Pacific. In business since 1923, we partner with our national network of retailers to help millions of people achieve better sleep. Our pursuit to refine and advance Posturepedic® technology backed by orthopaedic...

  • Corporate Experience Program Officer

    2 weeks ago

    Wacol, Australia RSPCA Queensland Full time

    RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.** *** **About the role** Are you passionate about creating unforgettable experiences while making a real difference? Join us as a...

  • Administration Officer

    2 days ago

    Wacol, Australia KBH Solutions Full time

    Darra - 7am Start - $65K plus Super Leading Company are seeking an Administration Officer to work in their back-office operations in their Darra Office. The role involves invoices, payroll reporting and raising of purchase orders. **Key Responsibilities include**: - Invoicing - Generating reports - Processing payroll - Handle Customer Queries - Raising...

  • Customer Service/admin Assistant

    1 week ago

    Wacol, Australia Jaybel Office Choice Full time

    **About the company** Jaybel Office Choice is an office supplies company which services the Stationery, IT products, Ink & Toners, Office Furniture, Canteen & Janitorial Products, Safety & PPE, Workwear, Corporate Wear, Promo and Printing requirements of our clients. We have experienced exceptional growth in the past few years, which has made us one of the...