Patient Experience Officer

2 weeks ago

South Brisbane, Australia Dynamic Sport Physiotherapy Full time

**Patient Experience Officer - Full-Time**
**No Experience Needed - Just Bring Your Energy and a Willingness to Learn**

Do you love helping people feel welcome, supported, and at ease? Are you looking to join a positive and growing team where you can make a real difference — even if you haven’t worked in healthcare before?

We’re looking for a full-time **Patient Experience Officer** to join our front desk team at **Dynamic Sport Physiotherapy**. This is more than a receptionist role — you’ll be a key part of shaping the patient journey from start to finish.

**No experience? That’s okay** We’ll give you full training, mentoring, and support to help you thrive.

**About the Role**

As a Patient Experience Officer, you’ll be the first point of contact for our patients — in person, online, and over the phone. Your daily responsibilities will include:

- Greeting and welcoming patients with warmth and professionalism
- Managing appointment bookings and the daily clinic schedule
- Taking payments and guiding patients through billing or rebate processes
- Supporting our physiotherapists to provide an exceptional patient experience
- Keeping the clinic tidy, organised, and running smoothly

**Who We’re Looking For**

This role would suit someone who is:

- Friendly, caring, and a natural communicator
- Organised and detail-oriented
- Positive, enthusiastic, and a team player
- Comfortable using a computer (we’ll teach you the rest)
- Reliable, punctual, and takes pride in doing great work
- Open to learning and personal development

Whether you're a school leaver, university student, returning to work, or looking for a career change — we’d love to hear from you

**What You'll Get**

**Full training and onboarding** - no healthcare experience required
A fun, supportive team culture where you’re valued
Opportunities to grow your skills and career within the clinic
A meaningful role where you get to make a difference in people’s lives every day
A workplace that’s people-first — we care about you as much as we care about our patients

**How to Apply**

Send us a short cover letter and your resume. In your cover letter, please answer this question:
**“Why do you think you’d be a great fit for this role at Dynamic Sport Physiotherapy?”**

We’re excited to welcome a new team member who’s passionate about helping others and excited to grow with us

**Job Types**: Full-time, Permanent

Pay: $24.87 - $31.09 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Professional development assistance

Supplementary Pay:

- Performance bonus

Work Location: In person

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