Patient Experience Officer

3 days ago

South Brisbane, Queensland, Australia Dynamic Sport Physiotherapy Full time $51,808 - $67,264 per year

Patient Experience Officer – Be the First Smile Our Patients See

Full-Time Position | No Healthcare Experience Required | Comprehensive Training Provided

At Dynamic Sport Physiotherapy, we know that healing starts the moment a patient walks through our doors. We're looking for a friendly, organised, and compassionate Patient Experience Officer to be the welcoming face of our clinic.

This role goes beyond reception—it's about creating a supportive, uplifting experience for every patient. If you thrive on helping people feel comfortable and valued, we'd love to meet you

Why Join Our Team?

  • Make an Impact Every Day – Be the first step in someone's recovery journey
  • Grow Your Career – Full training and professional development opportunities
  • Supportive Culture – Work with a team that truly values each other
  • Enjoy Perks – Employee discounts on physiotherapy services and more
  • Find Meaning – Leave work each day knowing you've made a difference

What You'll Do

  • Provide a warm, professional welcome to every patient
  • Manage appointment bookings and clinic schedules
  • Handle patient inquiries with empathy and efficiency
  • Process payments and insurance claims accurately
  • Support the physiotherapy team in delivering top-quality care
  • Keep the clinic space organised and inviting

You're a Great Fit If You:

  • Love working with people and have excellent communication skills
  • Are organised, detail-oriented, and comfortable multitasking
  • Feel confident learning new technology and systems
  • Are reliable, punctual, and take pride in your work
  • Enjoy being part of a positive, collaborative team

No Experience in Healthcare? No Problem

Whether you're a student, recent graduate, career-changer, or returning to work—we'll provide all the training you need. What matters most is your attitude, people skills, and eagerness to grow.

How to Apply

Send your resume and a short cover letter to , answering:

"Why would you excel as our Patient Experience Officer at Dynamic Sport Physiotherapy?"

Job Type: Full-time

Pay: $25.74 – $32.18 per hour

Expected hours: 40 per week

Work Location: In person

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