CCLHD - Patient Experience Officer

Employment Type:
Permanent Part Time

Position Classification:
Administration Officer Level 5

Remuneration:
$ $39.26 Per Hour

Hours Per Week:
20

Location:
Wyong Hospital

Requisition ID:
REQ604706

Applications Close:
Tuesday, 23 September 2025 at 11.59pm

Interviews:
Tuesday, 30 September 2025

Are you passionate about making a difference in patient care? We are looking for a compassionate and proactive individual to join our vibrant team in the Wyong Emergency Department as a Patient Experience Officer. At Central Coast Local Health District, our vision is clear: Trusted care, better health for everyone.

About The Opportunity
In this frontline role, you will be based in the waiting room, providing vital support and comfort to patients and their families during what can be a stressful time. Your presence will help ensure a positive and reassuring experience for all who walk through our doors.

As a Patient Experience Officer, you will be the vital link between patients, their carers, and clinical staff - ensuring communication flows smoothly and patients feel supported during what can be a stressful wait. You will lead initiatives that transform the waiting experience, creating a culture where every patient feels cared for and informed. You will –

• Coordinate clear, compassionate communication with patients, carers, and clinical teams.
• Drive improvements in the Emergency Department waiting room experience.
• Support diverse cultural needs and ensure every visitor feels welcomed.
• Use innovative tools like the GoShare app to provide timely patient information.
• Identify and resolve concerns proactively, making the patient journey smoother.
• Lead a positive, patient-first workplace culture with a focus on empathy and respect.

Shift Details
Rotating roster across 7 days

Shift start times: 7:00am–3:30pm, 11:00am–5.30pm, and 1.00pm–9.30pm

20 hours per week

For more information about this role, please view the Position Description.

About You

• You deliver exceptional customer-focused service, making every patient and carer feel valued.
• You show resilience, flexibility, and take initiative in a fast-paced environment.
• You communicate and collaborate effectively, resolving conflicts smoothly with Emergency Department staff.
• You work confidently both independently and as a strong team player.
• You are proficient with Word, Excel, and Outlook, and committed to our values and outstanding healthcare.

Applicants must have current work rights in Australia or be a permanent resident or citizen. Unfortunately, we cannot consider applicants who do not meet this requirement.

Benefits

• Work-Life Balance: 17.5% annual leave loading and paid parental leave.
• Financial Benefits: Boost your take-home pay with salary packaging, save on car costs with novated leasing, and access relocation assistance.
• Health & Wellbeing: Stay active with discounted gym memberships (Fitness Passport), free flu vaccinations, telehealth support, and confidential Employee Assistance Program (EAP) counselling for you and your family. Plus, access discounted private health insurance.
• Career Growth: Advance your career with free professional development courses and secondment opportunities.

Need more information?
Sharleen Creighton

Phone:

Email:

Click here to find out more about applying for this position.

Working for Central Coast Local Health District - NSW Health
Central Coast Local Health District is committed to implementing the Child Safe Standards.

Central Coast Local Health District is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Aboriginal and Torres Strait Islander applicants can access support through the Stepping Up initiative, which provides guidance on the NSW Health recruitment process. You're also welcome to reach out to Nathan Bramston in our Aboriginal Workforce Development Team at CCLHD- or call for one-on-one support.

Vaccination Requirements
All NSW Health workers are required to comply with the Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases Policy Directive. This includes:

Category A positions:
Mandatory evidence of protection against specified infectious diseases, including annual influenza vaccination and tuberculosis assessment.

Category B positions:
Vaccination is recommended but not mandatory.

Applicants must provide appropriate evidence of compliance prior to commencement. For detailed information, please refer to the NSW Health Occupational Assessment, Screening and Vaccination Policy.

NSW Health strongly recommends all workers stay up to date with COVID-19 vaccinations as per the Australian Technical Advisory Group on Immunisation guidelines. However, COVID-19 vaccination is not a condition of employment.

Additional Information
An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.

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You are encouraged to complete applications on a weekday where Technical Support is available Monday to Friday 8.30am to 4.30pm by phoning ROB Help Desk on