Customer Service Officer

7 days ago

Drouin, Australia Baw Baw Shire Council Full time

Part time (0.7 FTE) permanent Customer Service role undertaking face to face, call centre and back-office functions
- $67,360.85 - $72,136.05 pro rata plus 11% Super
- Supportive team environment with ongoing development opportunities

Two exciting opportunities exist to join Council as Customer Service Officers within a highly valued Customer Service Team providing service to our community in a variety of ways including, face to face, over the phone and via our live chat and written channels.
The roles consist of a seven-day fortnight composed of four set days one week and three set days the next week (alternating).

Role One:
Week One: Mon, Tues, Thurs, Fri
Week Two: Weds, Thurs, Fri

Role Two:
Week One: Weds, Thurs, Fri
Week Two: Mon, Tues, Thurs, Fri

**About Baw Baw Shire Council**

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

**About the Role**

In this role you will:

- Be the first point of contact for Councils in person, phone and live chat enquiries.
- Have the ability to communicate with a wide variety of people in a professional and courteous manner.
- Be able to adopt a collaborative and flexible approach to problem solving and information sharing.
- Be a strong team player with a can-do approach.

We are looking for:

- Someone with a background in customer service
- With strong interpersonal and communication skills
- Outstanding personal organisation and time management skills.
- Someone who thrives in a team environment and is also confident working autonomously

**Further Information and How To Apply**
- Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._

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