Customer Service Officer

• Customer Service Officer roles, undertaking face-to-face, call centre and back-office functions
• Casual roles available, from $44.78 to $47.80 per hour (inclusive of 25% casual loading)
• Supportive team environment with ongoing development opportunities

Job Summary

An exciting opportunity exists to join Council as a Customer Service Officer within a highly valued Customer Service Team, providing service to our community in a variety of ways including face-to-face, over the phone, live chat and other written channels.

About Baw Baw Shire Council

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

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About the Role

In this role you will:

• Be the first point of contact for Council's in-person, phone and live chat enquiries
• Have the ability to communicate with a wide variety of people in a professional and courteous manner
• Be able to adopt a collaborative and flexible approach to problem solving and information sharing
• Be a strong team player with a can-do approach.

About the Successful Candidate

We are looking for someone who:

• Has a background in customer service
• Has strong interpersonal and communication skills
• Has outstanding personal organisation and time management skills
• Thrives in a team environment and is also confident working autonomously
• Contributes to positive team culture.

About our Team

Our Customer Service team is a vital part of our organisation and a role in Customer Service can be an excellent foundation for a career in Local Government. Listen to the career journeys of some of our team members who started out with roles in Customer Service at Baw Baw.

Why you'll love working at Baw Baw Shire

We believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Hybrid work is the norm here at Baw Baw for roles that can support it.
• Flexible work options, Baw Baw is committed to work-life balance.
• Learning and development opportunities through professional development programs.
• Access to rostered day off every four weeks (when working full time.)
• Career development opportunities.
• Study/development assistance.
• Employee Assistance Programs (EAP.)
• A thriving Social Club.
• Close to Public transport.
• Ample free parking nearby.

Further Information and How To Apply

To apply, please review the position description and complete your application below including a current copy of your resume and a covering letter.

Applications close 5pm Friday 24 October 2025 and must be submitted through the application form below.

Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.