IT Services Lead

7 days ago

Melbourne, Australia FrankieOne Full time

IT Services Lead

**The role**

In this role, you will work with people at all levels across the entire organization. In particular, you will work with the People & Culture team for creating friction-free staff on and offboarding processes, and with Security to ensure all of our services are set up correctly, and access controls are in place.

**Your ticket to success**:

- **Inspire others.**You take great pride in your work, have an eye for detail, and inspire others to do the same. You can manage balancing user needs, with security, automation and the need for speed and efficiency
- **Design with quality.** You can take a step back from the details, seek to understand the bigger picture and advise the wider Cloud and Operations teams on appropriate architecture and technology choices. The quality of your work is at the highest level and you're able to review others' work to ensure it is of the same caliber
- **Collaborate.**You will be called upon to work with every department, so an ability to bring people together to ensure system and service goals are met will be essential.
- **Be proactive.**Your input and innovation are vital to ensure continuous improvement. You proactively identify areas that need modifying / could be improved across the enterprise services and technology stack, and drive improvements.
- **Be an advocate.**For FrankieOne, for our product, and our values.

**In a previous life, you have**:

- 5 plus years experience in managing/automating service desk onboarding and onboarding of staff.
- 5 plus years experience in managing/automating hardware and software provisioning.
- 5 plus years experience in managing/automating hardware asset life cycle management.
- 5 plus years experience in managing/automating the software asset life cycle management, licensing, contract management, patching/updates.
- 5 plus years experience in managing Endpoint devices (via MDM)
- 5 plus years experience in remotely troubleshooting OS issues (windows, linux, mac)
- 3 plus years experience in managing IDP and SSO configuration and user provisioning, particularly with Google Workspace
- Experience working with multiple stakeholders across the organization (Executives, People & Culture, Security, Engineering, Ops, Finance, Sales etc)
- Experience working in an ISO27001, SOC2 and GDPR compliant organization.
- Experience in using modern tools like Google Workspace, Confluence, JIRA, Slack.
- Excellent written and verbal communication
- Work collaboratively with a global team environment

**Ideally you have**:

- Certified in ITSM/ITIL.
- Exposure to DevSecOps practices.
- Strong scripting and automation skills
- Experience working in a fast growing fintech startup.
- Experience in system administration of a wide range of cloud-based services, such as Rippling, Hubspot, Atlassian Suite, Google Workspace and more.
- Experience in integration via REST, GraphQL API or RPA for IT automation.
- Exposure to AI, automation, No/Low Code tools to build and accelerate delivery.

Department Engineering Locations Melbourne Remote status Hybrid Remote

Job ID mXe74uuOLhXe

  • Technical Lead

    5 days ago

    Melbourne, Australia Brennan IT Full time

    **Brennan. Where true performance thrives.** At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our **True Performance...

  • Analytics Lead

    7 days ago

    Melbourne, Australia Latitude IT Full time

    APAC market-leading client - Join an elite team of the top 10% of Australian analytics - Market leading remuneration, learning & development, workplace flexibility and c My APAC client is seeking a talented and communicative analytics lead to join an elite team of Australia's finest analytics talent. The analytics lead will work with data scientists &...

  • Software Solutions Lead

    2 days ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Data Analytics Lead

    1 day ago

    Melbourne, Victoria, Australia Latitude IT Full time $120,000 - $180,000 per year

    Analytics LeadMelbourne - Hybrid modelAbout the RoleWe're looking for an experienced Analytics Lead to drive the next stage of our client's analytics journey. With a modern Snowflake data platform already in place and a major ERP transformation underway, this is a pivotal role where you'll guide the business in getting maximum value from data while leading a...

  • Service Delivery Lead

    2 weeks ago

    Melbourne, Victoria, Australia Court Services Victoria Full time $80,000 - $120,000 per year

    About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...

  • Dynamics 365 Practice Lead

    2 weeks ago

    Melbourne, Australia Brennan IT Full time

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Your role**: As a **Dynamics 365 Practice Lead **you will deliver your own...

  • Service Technician Pumps and Water Treatment

    4 days ago

    Melbourne, Australia Lead Group Consultancy Full time

    Excellent training and development opportunities - Solid business with healthy projects pipeline - Global leader in the pumping industry **Client** Our client is a well-known international specialist in water treatment. Due to an ever-growing customer base and new upcoming projects, they are on the lookout for a service technician to be a part of their...

  • Accommodation Services Lead

    2 weeks ago

    Melbourne, Australia Claro Aged Care and Disability Services Full time

    **Who we are**: We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name ‘Claro’ comes from Latin and...

  • Sales Manager

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time $120,000 - $180,000 per year

    About the RoleWe are seeking an experienced and drivenMedTech Sales Managerto lead a Victorian sales team (metro/regional). In this role, you will be accountable for driving sales growth, developing business opportunities, and coaching a high-performing team with an innovative Orthopaedics portfolio of products.Key ResponsibilitiesLead, coach, and develop a...

  • IAM Solution Architect – Saviynt IGA, Microsoft Entra ID, CyberArk PAM

    3 days ago

    Melbourne, Victoria, Australia BURGEON IT SERVICES Full time $120,000 - $180,000 per year

    Position: IAM Solution Architect – Saviynt IGA, Microsoft Entra ID, CyberArk PAMLocation: Melbourne, VICDuration: 6-12 monthsIAM Solution Architect – Saviynt IGA, Microsoft Entra ID, CyberArk PAMWe are seeking a seasoned IAM Architect to lead the strategic design and architectural governance of a modern identity transformation program. This role is...