Consultant, Commercial Claims

2 days ago

South Brisbane, Australia Insurance Australia Group Full time

**The Role**
We currently have an opportunity for a Claims Consultant to join the Strata Unit Underwriting business. This is a permanent full-time position that can be based from Sydney or Brisbane.

Strata Unit Underwriters (SUU) is a subsidiary of CGU Insurance Limited and a leading provider of quality insurance products associated with strata title and similar type schemes within the Australian insurance market. We are skilled and experienced strata insurance professionals as specialists in our field, and our objective is to excel in all aspects of strata. SUU has a friendly, supportive, and collaborative work environment, where talent is actively recognised and developed.

In this position you will be responsible for managing a portfolio of claims, liaising with key stakeholders and processing claims in accordance to SUU polices and timeframes. This position will provide systems and policy training, as well as mentoring and ongoing development.

**Key Responsibilities**
- Proactive end-to-end management of strata claims within designated authority limits with a focus on meeting Service Level Agreements and regulatory requirements.
- Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of Technical Claims Specialists and other key stakeholders.
- Conduct evaluations and basic investigatory tasks by gathering and documenting relevant information within the SUU systems as required.
- Provide assistance to team members and identify opportunities for process improvement to support team achievements and goals.

**Skills & Experience**
- Previous claims handling experience (essential)
- Property or Strata claims handling experience (desirable)
- Strong attention to detail
- Excellent customer service skills and a passion for helping people
- Computer skills and ability to navigate multiple computer systems
- Attentive and confident when liaising with customers and service providers
- Positive attitude to teamwork and willingness to embrace change

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way

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