Officer Service Desk

1 week ago

Perth, Australia Perenti Group Full time

The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities.

**Perenti has identified three vacant Service Desk Officer position's that we are actively sourcing.**

**Position Purpose**:
Providing first level support to users associated with operating installed hardware and software according to Service Level Agreements.

**Key Accountabilities**:

- Monitoring/Triaging all problems reported to the IT Service Desk.
- Providing remote and face to face technical support to users regarding IT incidents and service requests
- Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve them.
- Maintaining accurate log entries of fault with resolution and contact details.
- Ensuring all hardware/software installations and routine upgrades are implemented in a timely manner.
- User administration across all enterprise systems within the business
- Working on tasks as assigned by Team Leader.
- Maintaining Desktop/Laptop/Tablet asset information.
- Ensuring technical queries not progressing are escalated to resolver groups according to established procedures.

**The role will be based at the Perenti office in the Perth CBD.**

Our Employee Benefits program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts, travel/accommodation benefits, and flexible working opportunities.

We strive to create an inclusive environment for all employees and value diversity.

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