IT Service Desk Specialist

2 weeks ago


Perth, Western Australia beBeeProblemSolving Full time $70,000 - $87,000
IT Service Desk Officer Role

We are seeking a highly skilled IT Service Desk Officer to join our team in Perth, AU. As an IT Service Desk Officer, you will be responsible for troubleshooting hardware, software, and network issues to resolution.

Main Responsibilities
  • Troubleshoot hardware, software, and network issues to resolution
  • Maintain accurate records of incidents and service requests on the ticketing system
  • Collaborate with team members to escalate and resolve complex problems
  • Educate users on best practices and preventive measures to enhance their IT experience
Requirements

To succeed in this role, you will need strong knowledge of Windows and macOS operating systems, excellent problem-solving skills and attention to detail, effective communication and customer service skills, and experience with ITIL or related certifications is a plus.

Benefits

In return for your hard work and dedication, you can expect a competitive salary and benefits package, opportunities for professional growth and career development, a supportive and collaborative work environment, and cutting-edge technology and tools to enhance your skills.



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