Service Desk Officer

4 days ago

Perth, Western Australia Robert Half Full time

Support Engineer wanted to join our tight-knit IT team providing exceptional customer service and delivering level 1 & 2 support.

Are you an experienced Service Desk Technician with a passion for technology and problem-solving? Do you thrive in a fast-paced, high-pressure environment and enjoy being a part of a tight knit IT team? We are currently seeking a dedicated and self-motivated individual to join us on the Helpdesk. This position offers a unique opportunity to contribute to our technology landscape and collaborate with a talented IT department.

**Position Overview**:
As a Service Desk Technician, you will play a pivotal role in providing level 1 and level 2 technical support across our organization's technology ecosystem. You will be the first point of escalation for Service Desk incidents, effectively triaging and resolving issues. Additionally, you will actively participate in various IT projects and contribute to finding innovative solutions to existing challenges. Your role will involve collaborating closely with senior members of the IT team to achieve business as usual (BAU) tasks and providing valuable feedback on operational findings and troubleshooting activities.

**Responsibilities**:

- Provide level 1 and level 2 support for our technology landscape.
- Serve as the primary escalation path for Service Desk incidents.
- Contribute to IT team's technology projects.
- Identify and implement improved solutions for existing problems.
- Collaborate with senior IT members to achieve BAU tasks.
- Share feedback with senior IT members on operational findings and troubleshooting.
- Be available for after-hours support during critical infrastructure events on a roster basis.

**Qualifications**:

- Proven experience in a desktop support or technical support role, preferably in a corporate environment.
- Familiarity with Office 365 administration, including user management, license assignment, and mailbox configuration.
- Experience with Active Directory, Group Policy, and user account administration within an enterprise environment.
- Solid understanding of computer hardware components and peripherals.
- Experience with troubleshooting network connectivity issues and printer problems.
- Excellent communication skills, both written and verbal, with the ability to effectively explain technical concepts to non-technical users.
- Strong problem-solving and analytical thinking abilities.
- Customer-oriented mindset with a focus on delivering high-quality support.
- Ability to work independently and efficiently manage time and priorities.
- Relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent, are a plus.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.

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