Administration Assistant

5 days ago

Glenelg, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

Are you an organized and people-focused admin professional looking for a flexible role with purpose? Our Glenelg office is seeking a proactive Administration Assistant to support our friendly team in a hybrid role that combines in-office hours with light after-hours phone support.

This is a great opportunity for someone who wants to work school hours and still contribute meaningfully to a values-driven organization that provides 24/7 care.

**Hours at a glance**:

- **In-office**: 4 hours per day, Monday to Friday (ideally between 10am-2pm this can be discussed)
- **After-hours on-call**:
- **Monday to Thursday**: On call from 5:30pm-8:30am (Roughly 1 hour of actual work throughout the night)
- **Friday**: On call from 5:30pm onward (Roughly 1.5 hours of actual work throughout the night)
- **Saturday**: On call (Roughly 3 hours of actual work throughout the day, varies)

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Ability to grow and develop your career with a highly experienced team
- Onsite Parking

**Key Responsibilities**
- Represent the Dovida brand with warmth and professionalism in all interactions, building trust with clients, caregivers, and the wider community.
- Provide high-level administrative support to ensure smooth day-to-day office operations.
- Accurately capture and document detailed information from incoming calls to ensure smooth handover to the scheduling team.
- Use internal systems to log client needs, Caregiver availability, or service changes with clarity and precision.

**About you**
- Experience working in a fast-paced admin environment, where juggling multiple tasks comes naturally to you
- A friendly, professional phone manner and strong written and verbal communication skills
- Great time management skills - you're organized, reliable, and know how to priorities
- Scheduling or rostering experience is a big plus, but not essential - we’re happy to train the right person

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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