Business Process Specialist

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1500 staff.

**Responsibilities**:
**See yourself in our team**:
As a Business Process Specialist, you will take overall ownership for the delivery of an elegant, scalable, efficient and effective Promapp environment for the Gallagher Bassett (GB) International (NZ, AU & UK) businesses. In this role you will also contribute to the analysis & functional design of new and existing processes, administration of the Promapp environment (Promaster), promoting TNAD championing the usage and overall health of the GB International Promapp ecosystem service with the GB International Leadership and Executive Teams.

***

**On a day to day basis you will**:

- Create an efficient and effective GB Promapp environment ensuring a high level of quality usage and ‘end-User’ satisfaction.
- Deliver exceptional customer service to internal Promapp Users with timely resolution of issues.
- Ensure all contacts and interactions are of the highest standard (written/phone/face-to-face), to communicate clearly and appropriately to all Promapp stakeholders
- Ensure that all confidential information is handled in accordance with Company protocols and procedures
- Continually use facts and structured feedback and monitoring mechanisms to identify opportunities, formulate and execute effective solution strategies for improved Promapp performance
- Maintain effective relationships with Internal Stakeholders to define and deliver enhancements that provide optimal solutions for all levels of Promapp Users.
- Encourage and effectively monitor the culture of Promapp understanding and process mapping acumen within the GB User group.
- Use data-driven techniques to focus contact on the largest opportunities for Promapp performance improvement.
- Drive continual review and improvement of Promapp functionality whilst developing a GB Group of Promapp Champions & Advocates.

Qualifications:
**We are interested in hearing from people who have**:

- Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role.
- Proven experience working with Promapp (or similar systems) at a Management, Subject Matter Expert or Administrator level.
- Demonstratable skills in stakeholder engagement with the ability to manage multiple priorities
- Ability to solve problems in an effective and proactive manner
- Demonstrated ability to elicit, analyse and interpret business requirements & story tell using relevant data, and translate into appropriate solutions
- Skill to make sense of abstract information and communicate complex ideas to other
- Excellent communication skills - Written and Oral
- Proven track record of working in a fast-paced environment
- A proactive mindset with an aptitude to grasp information quickly

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

If this role sounds like your new career