Business Relationship Manager

Since signing up our first customer in October 2016 Plan and Support Services (PSS) (part of the McMillan Shakespeare Group) has rapidly grown to become Australia’s leading expert in NDIS Plan Management and Support Coordination. At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We’re one team.

In this full-time permanent role as a Business Relationship Manager (BRM) you will support the growth of Plan and Support Partners with services in VIC and NSW. There are two roles, one in Melbourne and one in Sydney.

Using your superior skills in B2B sales you will be responsible for liaising with other businesses in either VIC or NSW to establish strategic partnerships with them. Reporting to the National Manager Partnerships you will work in close collaboration with the national partnerships team to ensure a consistent approach to engaging with referral networks.

The Role

Your primary accountability is for customer acquisition and B2B engagement. Your focus on developing strong partnerships to drive customer growth.

**Responsibilities**:

- Drive and deliver B2B customer acquisition to achieve business targets
- Be actively engaged in community development and engagement
- Drive and implement national acquisition strategy
- Represent and present Plan Partners at inter-agency meetings and local forums
- Build partnerships and strategic alliances that will extend the organisation's brand in the community
- Research and respond to the needs of the organisation including keeping up to date with industry developments and changes
- Travel may be required at times

Provider Relationship Management
- Pro-actively engage with service providers to understand their service capability, and maintain positive relationships and establish/develop referral pathways
- Present the Plan Partners value proposition to service providers that will encourage them to recommend Plan Management to their customers
- Advise service providers the terms of Plan Partners plan management arrangement, respective obligations of the service provider and process for invoicing for provided supports
- Pro-actively manage escalations from providers to ensure quality service is being delivered

You will bring:

- Experience working in a B2B relationship environment with a demonstrable track record of securing major accounts and exceeding sales targets
- Superior people skills - caring, consultative, collaborative and collegial - with the ability to develop strong internal and external relationships that create confidence
- Ability to manage strategic and complex sales opportunities while working with internal and external stakeholders
- A strategic, creative, practical thinker and planner

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

Plan Partners is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ community and people with a disability to apply.