Employee Experience Manager

24 hours ago

Sydney, Australia ProQuest Consulting Full time

At **ProQuest**, our people are our business. We take pride in helping them grow, empowering them to be successful, and having loads of fun together

We're proud to be **Great Place to Work certified for the last two consecutive years**, with a **100% staff approval rating**. Last year, we were recognised as one of the **Top 2 Best Places to Work for Small Businesses**—a testament to our commitment to creating an amazing employee experience.

As a **Salesforce Summit Partner**, we are leaders in **Generative AI solutions with Agentforce**, as well as **Customer Service and Field Service solutions**. Our team of 50+ experts has helped businesses across industries transform their customer experience with Salesforce.

We're a diverse and inclusive team, with team members from **18 different countries**.

Now, we're looking for a **part-time Employee Experience Manager (3-4 days per week)** to take our people and culture initiatives to the next level. In this role, you'll work closely with the **CEO and leadership team** and be a key part of our **Strategic Team**.

If you're a **people-person** with great communication skills, a **bubbly personality**, and a passion for **HR, culture, and employee engagement**, we'd love to chat

**Your Role at ProQuest**:
**People & HR Operations**:

- Own our **HR system data input and reporting**.
- Assist with **payroll preparation**.
- Gather **employee feedback** for quarterly review sessions.
- Manage **new and renewal contract creation**.
- Stay up to date with **Fair Work Australia policies** and **visa processes**.
- Support managers with **HR-related issues and initiatives**.
- Implement **HR best practices** and continuously improve processes.
- Run **quarterly eNPS surveys** and report findings to the Strategic Team.
- Manage the **employee exit process** and feedback loop for continuous improvement.

**Recruitment & Onboarding**:

- Publish **job ads** and liaise with **recruiters**.
- Manage communication through our **applicant tracking system**.
- Set up **desks, laptops, and software accounts** for new hires.
- Run **induction sessions** to introduce new ProQuesters to our culture and values.
- Continuously improve the **onboarding experience** based on feedback.

**Office Management & Employee Experience**:

- Assist with **office management** and workspace organisation.
- Organise **office catering, snacks, and equipment orders**.
- Coordinate **staff travel and travel diaries**.
- Ensure the office is a **fun, engaging, and welcoming environment**.

**Culture & Fun**:

- Plan **monthly team-building events**.
- Organise **quarterly and annual employee awards**.
- Regular **coffee catch-ups** with ProQuesters to build rapport and be their go-to HR person.
- Foster a **fun, positive work environment** with creative initiatives.
- Role model our **ETHICS values**: Excellence, Teamwork, Honesty, Innovation, Customer Centricity, and Social Impact.
- Always **think outside the box** to make ProQuest an even better place to work

**Why Join ProQuest?**:

- Part-time role (3-4 days per week) with flexibility.
- Certified Great Place to Work (100% staff approval).
- Top 2 Best Place to Work for Small Businesses in Australia.
- A diverse team from 18 countries.
- A leading Salesforce Partner in Generative AI, Customer Service, and Field Service.
- A fun, innovative, and supportive team culture.

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