Employee Experience Officer

Location: Sydney

Job Type: Full-time (hybrid, three days in office and two days' work from home)

About us:

George P. Johnson (GPJ) is the World's Leading Event and Experiential Marketing Agency. For over a century we've been partnering with the world's top brands to deliver creative solutions that make a real difference. Our strategic thinking and creativity breathe life into brands. Our ideas create impact, inspire audiences and grow business. It's what turns our goals, and those of our clients, into results.

We're happy working wherever the brief takes us. At home or abroad. On the huge, or the hugely important. Our scalability enables us to answer briefs of all shapes and sizes - effectively and efficiently.

Job Purpose

We are in the business of experiences. And there is no experience more important than our own agency space and the great people who work in it. This role is vital to ensure we have an environment where we can do our best work, collaborate and have fun along the way. This position is responsible for performing office management and administrative functions and driving our broader cultural/ social initiatives.

RESPONSIBILITIES

Employee Experience

• Manage all Employee & Contractor lifecycle activities, including new employee/contractor setups, inductions, provision of hardware & offboarding. This includes but not limited to:
• IT onboarding / offboarding processes, coordinating with local and US support teams as needed
• Platform onboarding & training; Work book, Workday, G Suite, Uber Weel, Locale etc, coordinating with local stakeholders and US support teams as needed
• Coordinate with Seed HR (external consultants) to support on internal HR administration tasks; employee letters, staff exit & staff surveys etc
• Training- Work with the Leadership Team to develop an internal training programme, coordinating with US support teams as needed. Manage lunch & learn programme that includes setting up calendar invites and preparing for events in Sydney office & Melbourne/ NZ office remotely
• Manage Rolodex calendar for anniversary and birthday dates & update the All Agency Kick Off meetings
• Promotion and implementation of the Wellbeing program
• Planning, delivery and budget tracking for internal social events. Participate in the DEIB, Committee, acting as the conduit between the committee and the Executive Leadership
• Manage GPJ Slack and Gmail accounts, updating with new/ leaving employees and setting up any group channels or accounts.

Resource Management

• Support the Head of Integrated Production & Group Creative Director with National Resourcing management
• Ensure the Project Leads have their tasking up to date in Workbook, ahead of National WIP meetings. Identify gaps or overlaps in resources, then work with HOIP & GCD to determine alternative resource allocations or additional resources required. Support outreach to identified external resources by HOIP/ GCD, to get further information from potential candidate & set up meetings
• Support Leadership Team on recruitment; posting ads, tracking applications & setting up interviews

Systems Management

Monitor and ensure the accuracy of data during ongoing maintenance of employee settings, compliance and administration of systems in collaboration with HR & Finance, including;

• Workbook
• Intranet updates and maintenance
• Production tools including digital credit card, travel portal, uber accounts
• Asset management, provision (IT and FOB) and tracking

Office Management

• Keep the office ticking over and looking great- monitor office expenditures, track and order office/pantry supplies, manage phone lines, sort and distribute incoming mail/packages, keep collaboration spaces tidy
• Manage the National weekly Kick off deck and set up and monthly Employee Recognition awards (Mini Georgies, our internal Awards programme)
• Day-to-day troubleshooting on IT/ Tech needs. Escalate to local IT or US teams for support, as required
• Property maintenance and management including liaising with external contractors and suppliers, cleaning contractors, lift technicians, plumbers, electricians, the landlord etc.
• Coordinate and participate in office space planning, maintenance, and renovations when necessary
• Updating and maintaining imagery in common areas including client welcomes, hype reels etc
• Manage supplier presentation schedules. Greet and set up office to support presentations
• Manage office documentation including organisation charts, evacuation plans, WHS / OH&S standards and Policies etc. Monitor WHS requirements and compliance, including oversight of incident reporting and first aid training, acting as Chief Fire Warden

PROFESSIONAL EXPERIENCE

Capabilities & Experience

• 5+ years experience in a similar employee & office support role, in a professional services or agency environment preferred
• A high level of confidentiality is essential, with experience in handling this type of information.
• Intermediate experience with Google suite.
• Strong administrative skills.
• Excellent interpersonal and customer-facing skills.
• Strong communication skills, both written and verbal.
• Strong attention to detail.
• Excellent time management and organisational skills.
• Flexibility and willingness to learn.

About you

• You love interacting with people, and these interactions give you energy.
• You are continuously seeking to learn more about your work and how it interacts with other parts of the business.
• You understand our business needs change, embrace changes and are adaptable.
• You have a process-oriented mindset and the ability to break down issues into actionable deliverables.
• You are a collaborative, consultative team player with enthusiasm, passion and drive.
• You are highly self-motivated and self-disciplined.
• You possess high integrity and are team oriented.
• You are committed, energetic and proactive.

GPJ'S VALUES

Our values underpin how we show up each and every day. What do they mean, and how do they influence our daily interactions at GPJ?

• BRAVERY - Having the courage to push ourselves out of our comfort zone. Being bold. Breaking barriers. Acts of bravery can be big and small. It's these brave choices to think big and take well-considered risks that will help us push forward as an agency.
• COLLABORATION - The old adage is true, we are stronger together. Collaboration - with our colleagues, partners and clients - undeniably leads to better outcomes because embracing fresh and diverse perspectives elevates the work we do.
• EMPOWERMENT - Being proactive, driven and adopting an entrepreneurial spirit. Owning our decisions (as well as our mistakes). This growth mindset will set us up for success.

It should be noted and understood that this Position Description has been drafted to focus on the "key" responsibility areas for this position. It is not intended to be a detailed record of every task and duty.

George P. Johnson recognises that all members of staff, on a regular basis, will be asked by the Senior Executives to perform tasks which are not included in the Position Description. Whilst these tasks do not necessarily fit in the definition of "key" responsibilities, they are nevertheless important for the ongoing management of the business.

George P. Johnson is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. George P. Johnson expressly prohibits any form of workplace harassment based on any protected class.