Customer Experience Officer

2 weeks ago

Adelaide Hills, Australia Scouts SA Full time

Posted: 07/01/2025

Closing Date: 14/01/2025

**Job Type**: Permanent - Full Time

Location: Woodhouse Adventure Park - Adelaide Hills

Job Category: Customer Service

**About Us**

Scouts SA is a South Australian not-for-profit organisation, with local and national impact. We inspire young people to learn new ways to build resilience, friendships and a taste for adventure. We do this by managing a diverse portfolio of businesses, which includes recycling in both South Australia and Queensland, retail, and activity centres and campsites in the Adelaide Hills and Riverland regions.

Our culture encourages teamwork in a fun environment. You’ll join a passionate team driven by our dedication to creating a positive impact within our community.

The Customer Experience Officer is integral to the success of Scouts SA Camps & Adventure Parks, serving as the primary point of contact for a diverse range of clients. Based at Woodhouse Adventure Park in the Adelaide Hills, this role also provides remote booking support and customer service for sister sites, Roonka River Adventure Park in the Riverland and Camp Nyroca on the Eyre Peninsula, ensuring exceptional customer experiences that align with Scouts SA’s mission and values.

**Desired Skills and Experience**:
**About you**

**You will possess**:

- Exceptional interpersonal, communication, and customer service skills.
- Ability to thrive in a small, dynamic team, excelling in multitasking and cross-functional collaboration.
- Advanced organisational and time management skills, with the ability to prioritise effectively in a fast-paced environment.
- Strong attention to detail in managing bookings, financial records, and client communications.
- Flexibility to adapt to shifting priorities and client needs while maintaining professionalism.
- Initiative to identify and implement process improvements to enhance efficiency and service quality

**Essential experience and requirements**:

- Background in office administration, including handling enquiries, scheduling, and maintaining accurate records.
- Proven experience in delivering exceptional customer service in a front-facing role, such as hospitality, tourism, retail, or events management.
- Experience managing client accounts or developing long-term customer relationships.
- Experience handling payments, invoicing, and financial reporting
- Working with Children’s Check & National Police Check

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