Intake Coordinator

District 360 is dedicated to empowering individuals with disabilities, striving to enrich their lives. We are actively seeking a compassionate and devoted Intake Coordinator to join our vibrant team. This pivotal role entails being the initial point of contact for our clients, playing a crucial part in guiding them through the service intake process and ensuring they receive the necessary support.

**Responsibilities**:

- **Initial Client Assessment**: Conduct comprehensive assessments of potential clients’ needs and eligibility for services.
- **Information and Referral**: Provide accurate and up-to-date information about available services, and refer clients to appropriate resources and programs.
- **Documentation and Record Keeping**: Maintain detailed records of interactions, assessments, and referrals to ensure continuity of care and compliance with policies.
- **Coordination with Service Providers**: Work closely with therapists, social workers, and other professionals to coordinate services and develop personalized care plans.
- **Client Follow-up**: Regularly follow up with clients to assess their satisfaction with services and make adjustments as necessary.
- **Advocacy and Support**: Advocate on behalf of clients to ensure they receive the services and support they are entitled to.
- **Community Outreach**: Engage in outreach activities to raise awareness about the organization and identify individuals who could benefit from our services.

Qualifications and Skills
- **Education**: Bachelor's degree in Social Work, Psychology, Rehabilitation, Special Education, or related field preferred.
- **Experience**: At least two years of experience in social services, disability services, or a similar role.
- **Communication Skills**: Exceptional interpersonal and communication skills, with the ability to effectively communicate with clients, families, and service providers.
- **Organizational Skills**: Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
- **Empathy and Sensitivity**: Demonstrated empathy and sensitivity towards the needs and concerns of individuals with disabilities.
- **Problem-Solving Skills**: Ability to analyze situations, identify challenges, and develop practical solutions.
- **Knowledge of Disabilities**: A solid understanding of various disabilities and the challenges they present is essential.
- **Computer Literacy**: Proficiency in using computer systems, databases, and office software to maintain records and manage information.
- **Flexibility**: Willingness to adapt to changing circumstances and client needs, including availability for occasional evening or weekend work.
- **Teamwork**: Ability to work collaboratively in a multidisciplinary team environment.
- **Certifications**: Relevant certifications or training in disability services are a plus.

Intake Coordinator
- NDIS Registered Company

District 360, NDIS registered company is currently seeking a dedicated and compassionate Intake Coordinator to join our dynamic team at a leading disability services company. This crucial role is at the forefront of our participant interaction, playing a vital part in ensuring that individuals with disabilities receive the care and support they need to live fulfilling lives.

Key Responsibilities:

- **Referrals**: Act as the first point of contact for referrals from various sources, ensuring a smooth and efficient process for potential clients to access our services.
- **New Client Intakes**: Conduct comprehensive intake assessments for new participants to understand their needs, preferences, and goals. This involves coordinating with other team members and external partners to facilitate service provision.
- **Existing Client SA Renewals**: Manage the service agreement renewal process for existing clients, ensuring continuity of care and addressing any changes in service requirements.
- **Annual Client Feedback**: Implement and oversee annual feedback mechanisms from participants to gauge satisfaction with services and identify areas for improvement.
- **Business Development**: Contribute to the growth and development of the business by identifying opportunities for service expansion and enhancement based on participant needs and market trends.

Qualifications and Skills:

- **Sales Experience**: Proven track record in sales or similar roles, demonstrating the ability to promote services effectively and achieve targets.
- **Customer Service**: Excellent customer service skills are essential, with the ability to communicate empathetically and effectively with clients, their families, and caregivers.
- **KPI Driven**: Must be results-oriented with a strong focus on meeting or exceeding set key performance indicators related to client intake and service provision.
- **Team Collaboration**: Ability to work collaboratively in a team environment, contributing to positive outcomes for participants and the organisation.
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