Property Claims Consultant

2 weeks ago

Brisbane, Australia Insurance Australia Group Full time

**The Role**

A Property Claims Consultant is the core of our claims experience and everything they do has the potential to make things better for our customers. Our consultants need to be available to assist our customers in their time of need creating closer relationships, being braver in exploring the best options for our customers and be able to work fast and efficiently to ensure a smooth and seamless process for Home and Landlord Property Claims.

The role will start **November 14th** and requires full flexibility to work a rotating roster between 8.30am and 8pm, Monday to Friday AEST. The role will predominantly work from home role however you will be required to work in the local office several times each month. To Work from Home, you will need: high speed internet connection and a private home office set up.

**Key Responsibilities**
- Decision making - Researching, analysing and investigating information provided by our customers and supplier network to validate and assess property insurance claims. Liaising with suppliers and repairers to ensure replacements and work are carried out in a timely manner
- Processing - Managing the settlement of Home & Landlord claims and ensuring individual and teamwork lists are maintained up to date. Clear and concise records are to be kept of every interaction with our customers.

**Skills & Experience**
- Previous work experience in a customer facing, service-oriented role
- Ability to work collaboratively within a team environment
- Prior exposure to insurance claims handling systems and procedures (desirable)
- A passion for customer service and an ability to work autonomously in a work from home environment

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way

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