Regional Service Coordinator

Location: Gepps Cross, SA, AU, 5094- Req ID: 3772**Service Coordinator, Adelaide**

**About us**:
Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring pumps and fluid transfer products for a multitude of industrial users. Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.

**Purpose & Values**:
We are proud of our Purpose and Values, you can “**Lean on us to help you make life better**”. Our Values are an extension of us where we think and act like owners; we are committed to making our customers successful; we are bold in our aspirations while moving forward with humility and integrity; and we foster inspired teams.

We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to care deeply about our neighbours and shared planet. We pride ourselves on innovation and we aspire to be connected for life with our customers and embrace the responsibility that comes with that. We have the confidence to take on the hardest problems, yet we are rooted in a genuine sense of humility and we nurture and celebrate a culture that embraces diverse points of views, backgrounds and experiences.

If our Purpose and Values interest you and you want to be part of a global company and available to start immediately, read on..

**The role**:
We have an opportunity for Service Coordinator to join our team based in Adelaide.

Your main duties are to provide operational support to the Service Department including clerical and administrative responsibilities. In addition, you will
- Provide the complete administration of the Regional Service system including but not limited to, maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling work.
- May be required to raise Air Cover jobs.
- Raises purchase orders and sales orders for jobs and branch supplies in accordance with company policy.
- Records Technicians timesheets in conjunction with the Regional Supervisor.
- May be required to enter Visa transactions on Concur in accordance with company policy.
- Responsible for job returns documentation and follow up.
- Preparing and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill
- Provides back-up support in the absence of the Service Supervisor.
- May plan, schedule and/or coordinate events, training, etc in conjunction with the Regional Service Manager

**Operations**:

- Responsible for supporting and maintaining high quality customer relationships.
- Provide operational support to Regional Service Manager & Supervisor,
- Provide internal & external customer support relating to enquiries and requests.

**Service**:

- Provide internal & external customer support relating to enquiries and requests.
- Provide the first point of contact for Service customers
- Maintain and provides high quality phone presentation to all customers
- Provide full back-up support in the absence of the Service Supervisor

Other duties and responsibilities as assigned or required

A**pplicants will need**:

- To have excellent communication skills and the ability to create a strong rapport with customers
- To be highly organised and resourceful under pressure
- Ability to meet deadlines and organise work priorities.
- Demonstrate a flexible and “can do” attitude
- Able to work on agreed initiatives with mínimal support.
- Demonstrated analytical skills.
- Focused on achieving agreed targets.
- Demonstrated ability to undertake research and source appropriate parts information.
- Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
- Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).