Supervisor Service, S.a

6 days ago

Gepps Cross, Australia Ingersoll Rand Full time

Location: Gepps Cross, SA, AU, 5094- Req ID: 2460**Service Supervisor, S.A. & N.T.**

**About us**:
Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring pumps and fluid transfer products for a multitude of industrial users. Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.

**Purpose & Values**:
We are proud of our Purpose and Values, you can “**Lean on us to help you make life better**”. Our Values are an extension of us where we think and act like owners; we are committed to making our customers successful; we are bold in our aspirations while moving forward with humility and integrity; and we foster inspired teams.

We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to care deeply about our neighbours and shared planet. We pride ourselves on innovation and we aspire to be connected for life with our customers and embrace the responsibility that comes with it. We have the confidence to take on the hardest problems, yet we are rooted in a genuine sense of humility and we nurture and celebrate a culture that embraces diverse points of views, backgrounds and experiences.

If our purpose and values interest you, read onwe have an excellent career opportunity for an enthusiastic, self-motivated and experienced service professional to join our Aftermarket SA & NT team, based in Adelaide.

**The role**:
In addition, the Service Supervisor will be expected to:

- Provide quality supervision and technical support for regional service staff and customers
- Responsible for control & maintenance of company assets including service department equipment & tooling.
- Responsible for the management of spare parts entering and leaving the regional parts store. This includes receiving items into the store, job returns and despatching items as required.
- Responsible for branch/region store stock takes.
- Responsible for back order follow-up
- Plan, schedule and/or coordinate staff training, in conjunction with the Regional Service Manager
- Provide operational support to the Aftermarket Manager in the absence of the Service Manager
- Provide internal & external customer support relating enquiries and requests.
- Provide assistance to the Service Manager to achieve regional objectives
- Provide technical support (internal and external)
- Resolve customer complaints and dispute resolution in conjunction with the Service Manager
- Responsible for tool calibration compliance within the region
- Provide full back up support to the Aftermarket Manger in the absence of the Service Manager
- Able to communicate effectively both verbally and in writing
- Highly organised with strong attention to detail
- Strong communication and interpersonal skills
- Demonstrated PC Skills (SAP, Excel, Word, PowerPoint and databases).
- Ability to meet deadlines and organise work priorities.
- Demonstrate a flexible and “can do” attitude.
- Willingness to travel as required.
- Focused on achieving agreed targets.
- Demonstrated ability to undertake research and source appropriate parts information
- Highly developed organisational skills.
- Self-starter, able to work under time constraints, detail-oriented.
- Demonstrate a commitment to safety policies and procedures
- Experience in supervision of an engineering/service related industry, preferably with

compressed air experience

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