Quality Business Partner Community Services

Part Time
Sunshine
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
As the Quality Business Partner for Community Services at Baptcare, your primary purpose is to drive and facilitate a culture of quality, safety, and operational efficiency within our Community Services programs. Working closely with statewide Operations to support the building of operational capacity to be responsive to clients; developing, implementing, monitoring, and maintaining systems, policies, and procedures; and ensuring all regulatory and accreditation standards are met. The Quality Business Partner works collaboratively with internal stakeholders, staff members, and regulatory bodies to develop, support implementation, monitor and review Community Services quality management systems that are consistent with Baptcare service quality governance framework.
The role completes incident investigations and external notifications of reportable events, ensuring investigations are completed in line with regulations and best practice standards and according to required timeframes.
The role conducts independent incident and reportable conduct investigations and reviews as required by the Office of the Independent Regulator (Tasmania), Commission for Children and Young People (CCYP) (Victoria) and the Department of Families, Fairness and Housing (DFFH).
This role is essential in promoting excellence in consumer services and operational practices by ensuring ongoing compliance with relevant legislation, industry standards, regulatory requirements, guidelines, and funding contract requirements are met.
Key Duties
Monitor and ensure compliance with all regulations and guidelines
Undertake audits aligned with the Audit schedule
Participate in planning and preparation for accreditation
Drive a culture of continuous improvement across services and undertake continuous improvement, participating in quality and practice programs of work
quality and practice programs of work
Ensure accreditation readiness every day through self-assessments and effective accreditation processes
Support the service level implementation of child and youth safety and wellbeing requirements
Drive a culture of innovation and continuous improvement
Prepare, complete, and review investigations into reportable conduct and other major impact consumer incidents/risks, as per the requirements of Regulators, Commissions and current Legislative requirements.
Conduct incident investigations and reviews in line with the requirements of external reporting requirements across Community Service programs
Write investigation reports into serious incidents and reportable conduct, ensuring high quality investigation completion within reasonable and mandated timeframes
Monitor site incidents, complaints, and feedback to support accurate site reporting and responses
Monitor risks and provide incident reporting and investigation analysis and reports, as requested
Commitment to the safety, well-being and best interests of children and young people, and duty of care in the prevention, identification, and response to child abuse
Commitment to all Baptcare customers and clients and the special needs of children, vulnerable people, people with a disability; people from a culturally or linguistically diverse background; and/or Aboriginal and Torres Strait Islander people
Support service-level implementation, evaluation and monitoring of Baptcare Quality and Practice Governance Framework, systems, and process.
Key Selection Criteria
Proficiency in implementing quality assurance programs for improved services
Proven ability to ensure strict regulatory adherence and manage compliance audits and prepare documentation
Strong data analysis skills and practice skills for informed decision-making and continuous improvement
Demonstrated experience in client incident investigation requirements
Sound understanding of all Child Safe Standards (VIC) and Child and Youth Safe Standards (TAS) specific to the state.
Excellent stakeholder management and the ability to build and maintain strong, credible relationships
Strong independent risk assessment capabilities including identification, analysis, planning, monitoring, reporting, and controlling risks
Alignment and commitment to Baptcare’s Mission, Vision, and Values
About You
Tertiary qualifications and/or demonstrated relevant experience in;
Social ser