Customer Care Consultant

7 days ago

Hamilton, Australia New Start Full time

We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Hamilton** **QLD**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities will include but are not limited to**:

- Assist account managers with customer quotes, enquiries, and upkeep
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Previous experience in a high-volume call centre environment
- Exposure or experience with industrial safety products will be highly regarded
- Outstanding customer service skills with a ‘customer first’ approach
- High attention to detail in a fast-paced environment
- Demonstrated problem solving skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are essential

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hamilton QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you Identify of Aboriginal or Torres strait Islander descent
- Are you Covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Call Centre: 1 year (preferred)

Licence/Certification:

- drivers licence (preferred)

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