Customer Service Officer

5 days ago

Canberra, Australia ACT Government Full time

Are you a customer service master? Do you excel at processing high volumes of work with mínimal errors? Do you work well with others?

If so, the ACT Civil and Administrative Tribunal (ACAT) is looking for you

ACAT is a fast-paced, dynamic, and unique work setting, delivering high quality services to tribunal users. Our registry teams provide a high level of support and assistance to tribunal members, and enable quick, simple, and inexpensive access to justice through the provision of effective administrative services.

ACAT is currently recruiting for Registry Support Officers to join our team. These positions provide an excellent entry point for people seeking a career in the administration of justice and who have the desire to develop and continuously improve. You will work in a team made up of proactive and resilient people, who are passionate about delivering client service and leaving a positive mark on their colleagues.

**Notes**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This is an operational front-line office based role located in Canberra City.

**How to Apply**: If you are interested in joining our team, you will need to provide a current resume/curriculum vitae, details of two referees (one of which must be your current supervisor/manager), and a written pitch (the pitch is to be a maximum of one page) outlining how you meet the following three behavioural capabilities:

- Delivers Quality and Service - Can you provide excellent service to meet client needs and produce quality and accurate work?
- Drives Collaboration and Inclusion - Can you work with others to achieve team & organisational goals? Do you avoid blaming others and actively help team members.
- Resilience - Can you work in a demanding and dynamic work environment? Can you work with challenging clients? Do you work well under pressure, with unpredictable workloads and changing priorities?

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