Product Support Advisor

6 days ago

Perth, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

We currently have an exciting opportunity for a trade qualified Mechanical Fitter to join our team as a Product Support Advisor. This permanent role will allow you to access OEM training while you build a long-term career in a global company. Working an 8/6 roster, you will work as part of a team and drive the reliability and availability of the mobile fleet while keeping an impeccable safety record.

**Main responsibilities include**:

- Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia (HCA) mining equipment onsite
- Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns
- Identify areas for improvement and work with the customer to address any shortcomings
- Escalate all issues to relevant teams and within a timely manner
- At all times maintain an open communication and good working relationship with customers, peers and other departments
- Ensure that all interactions with internal and external customers and stakeholders is professional and courteous as you are required to continuously ‘Promote & Enhance’ Hitachi’s promise of Total Customer Satisfaction

**To be successful in this role you will have**:

- Relevant trade qualifications
- Looking for the next step in your career
- Previous experience in a leadership role with frontline operational experience with the desire to develop, influence and motivate a team of operational staff (Desirable)
- Working knowledge of planning and scheduling with the ability to deliver in tight timeframes
- Demonstrated background experience with Hitachi mobile equipment will be highly regarded
- Good communication and customer service skills and the ability to build long term relationships
- Safety focus and abide by site safety processes

**Benefits**

We are offering:

- Permanent Full Time Position in a leading OEM with long term job security
- Competitive pay rate + company biannual bonuses $$$
- Qantas points/status credits for site travel
- Reimbursements paid for transport to and from home to airport, or airport parking
- Brand new HP Laptop provided to new employees - no more paper timesheets
- 190hr annual leave & 76 hours personal leave per annum
- Relocation assistance if required
- Opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators
- Exclusive staff discounts on Medibank Health Cover and Hitachi appliances, and other products & services
- OEM training and opportunities for upskilling with access to the latest technologies
- Supportive mentors who value your input in finding new and improved ways to achieving success
- Career progression in a leading OEM
- Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

Video

  • Product Support Advisor

    1 week ago

    Perth, Western Australia WesTrac Pty Ltd Full time $164,000 - $175,000 per year

    FIFO Product Support Advisors - Multiple WA Sites8/6 - $164K - $175K + SuperBe Part of the Team That's Made for MoreAre you ready to take your career to new heights? Join WesTrac's dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We're hiring experienced Product Support Advisors on a FIFO...

  • Product Support Advisor

    1 week ago

    Perth, Australia Liebherr-Australia Pty. Ltd. Full time

    **Remuneration Package of up to $240K**: - Visa Sponsorship / Permanent Residency Assistance on offer to highly skilled applicants currently residing in Australia only **The Opportunity** We are currently looking for **skilled Product Support Advisors** to join our team based at an **FMG** site**.** **The Roster** 8/6, 12-hour day shift FIFO from...

  • Product Support Advisor

    2 weeks ago

    Perth, Australia Liebherr-Australia Pty. Ltd. Full time

    Liebherr Australia is currently looking for skilled Product Support Advisors to join our team in Perth on a day shift roster **Duties Include**: - Inspect products and/or materials for conformity - Read and interpret engineering drawings, technical specifications and manuals and make recommendations to internal and external customers - Maintain, overhaul...

  • Product Support Advisor

    1 week ago

    Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support Advisor for Excavator. This permanent role will allow you to access OEM training while you build...

  • Product Support Advisor

    1 week ago

    Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support Advisor for Excavator. This permanent role will allow you to access OEM training while you build...

  • Product Support Advisor

    7 days ago

    Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping...

  • Product Support Advisor

    2 days ago

    Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **The Opportunity** We are thrilled to offer an exciting opportunity for a trade-qualified professional to become a part of our team as a Product Support Advisor. This permanent position offers the chance to receive OEM training...

  • Product Support Advisor

    1 week ago

    Perth, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. **Opportunity** We currently have an exciting opportunity for a Product Support Advisor to join our Tom Price team for an exciting new project. If you consider yourself to be a personable professional with a real passion for...

  • Advisor Support Coordinator

    6 days ago

    Perth, Australia NAB - National Australia Bank Full time

    **Advisor Support Coordinator** Deliver top-notch administrative and marketing support that drives success! Be the backbone that ensures smooth operations. - We are empowered to make a positive difference in for customers and communities - Everyone is given the opportunity to learn, grow and achieve. - Be supported to grow your career **In this role, you...

  • Customer Support Advisor

    4 days ago

    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...