Product Support Advisor

7 days ago

Perth, Australia Cummins Inc. Full time

Overview

DESCRIPTION

Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

We are looking for a talented Product Support Advisor (PSA) to join our team based at Brockman 4. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day’s break.

Responsibilities

- Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.
- Complete breakdown repairs and maintenance on site
- Diagnose and repair various engines.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Qualifications

- Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
- Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
- Solid diagnostic and IT capabilities
- Strong Communication skills
- Ability to prioritise varying demands and act accordingly
- Hitachi/ Komatsu Experience Highly Desirable

“Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.”

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