Product Support Advisor

1 day ago

Perth, Western Australia WesTrac Pty Ltd Full time $80,000 - $120,000 per year

Reporting to the Project Superintendent, the Product Support Advisor will maximise fleet availability and product reliability by providing maintenance support and technical guidance to support maintenance and repair best practice across a diverse range of large mining equipment. This is a partly hands-on role (but 80% less tool time) which requires you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment as required. Operational fleet consist of 793F and 789D Autonomous trucks, 994 Wheel loaders, 6040 and 6060 hydraulic mining Excavators, D10 & D11 Track Type Tractors, MD6250 and MD6310 production drills along with various types of Caterpillar Ancillary equipment.

Proficiency with troubleshooting and fleet performance reviews, whilst being able to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.

As an Advisor you will also be required to undertake regular equipment inspections on multiple CAT machines including but not limited to drills, loaders, graders, dozers, excavators and a range of off highway trucks.

Location: Gudai Darri - Rio Tinto / North-west Newman

Roster: FIFO from Perth only

8 days on, 6 off hours each day (inc. 30 mins break)

Skills & Experience:

  • Australian-recognised Heavy Mobile Plant Trade Certificate with post trade experience
  • Extensive mining Caterpillar experience is highly desirable or similar work capacity.
  • The ability to advise, train, offer good customer service and jump on the tools when needed.
  • Sound maintenance and repairs experience on a range of Caterpillar mining fleet.
  • Customer relationship building skills.
  • Current Australian Drivers Licence.
  • High Risk Work Licence - Forklift, EWP, Dogging/Rigging, Working Safely at Heights.

Our Benefits inclusive of but not limited to:

  • Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.

  • Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.

  • Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

  • Recommend & Spend - Opportunity to receive a referral bonus up to $5000 for applicable roles.

  • Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equalit

Reference Number: 3693

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