Anz Manager, Customer Success

2 weeks ago


Sydney, Australia Procore Full time

As **ANZ Manager, Customer Success **(Commercial), you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a 'customer value' centric culture.

This position reports directly to the **APAC Director of Customer Success** and will be based in our Sydney office.

**Key Responsibilities**:

- Lead, mentor, and inspire a team of Customer Success Managers to achieve individual and team goals.
- Foster a collaborative and positive team culture, encouraging continuous learning and development.
- Accountable for Net Expansion Revenue and Churn metrics, working strategically to maximize customer lifetime value.
- Develop and execute strategies to increase customer satisfaction, loyalty, and overall success.
- Collaborate with sales, marketing, and product teams to forecast customer growth and identify opportunities for upselling and cross-selling. Drive pipeline generation by ensuring strong customer engagement, and enabling and empowering your team to discover and qualify upsell and cross sell opportunities.
- Identify and nurture customer advocates to promote positive testimonials, case studies, and referrals.
- Work closely with the marketing team to leverage customer success stories for promotional activities.

**Qualifications**:

- Proven experience in managing a Customer Success team in a SaaS environment
- Demonstrated success in being accountable for Net Expansion Revenue and Churn metrics
- Strong analytical skills with the ability to interpret data and make informed decisions
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Familiarity with the construction industry is a bonus.

**Additional Information**

**Perks & Benefits**

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

**About Us**

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.



  • North Sydney, Australia Autodesk Full time

    Job Requisition ID # 25WD88667 Position Overview The Customer Success Manager plays a pivotal role in driving the success of our selected customers, overseeing the "Onboard," "Use," and “Extend” stages - also known as Post-Sales - of our customer lifecycle with Autodesk solutions. In this role, you will manage your portfolio of selected customers in...


  • Sydney, Australia Zoom Full time

    **Customer Success Manager, ANZ** **What you can expect** We are looking for a Customer Success Manager (CSM) to join our team. Your primary responsibility will be to ensure that customers derive maximum value from Zoom's products and services, ultimately driving customer satisfaction, retention, and loyalty. You will be proactively working with customers...


  • Sydney, Australia Zoom Video Communications, Inc. Full time

    About the Team We are looking for a Customer Success Manager (CSM) to join our amazing team in Australia. Reporting to our Manager, CSM based in Sydney, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer satisfaction...


  • Sydney, Australia Zoom Full time

    **About the Team** We are looking for a Customer Success Manager (CSM) to join our amazing team in Australia. Reporting to our Manager, CSM based in Sydney, you will be the main window to strengthen the relationships with customers and ensure the successful deployment of Zoom products and high-quality services. Your efforts will promote customer...


  • Sydney, New South Wales, Australia ANZ Full time $104,000 - $130,878 per year

    Req ID: 102136Department: Insto Corp Finance Loan SyndicationsDivision: InstitutionalLocation: SydneyAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the...


  • Sydney, New South Wales, Australia ANZ Full time $104,000 - $160,000 per year

    Req ID: 104227Department: Insto Markets COODivision: InstitutionalLocation: SydneyAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our...


  • Sydney, Australia BMS Performance Australia Pty Full time

    Digital SaaS Platform - Automated Deep Personalisation - Working directly with world class clients to enable their marketing strategy - Creative culture with superb training and ongoing support **Customer Success Manager** - Digital SaaS Platform - Automated Deep Personalisation - Working directly with world class clients to enable their marketing strategy -...

  • Mobile Lender

    5 days ago


    Sydney, New South Wales, Australia ANZ Full time $80,000 - $120,000 per year

    SummaryWhen you become an ANZ Mobile Lender, you're not just starting a business – you're stepping into business ownership with the strength of one of Australia's most trusted financial brands behind you.About the OpportunityThis is about more than loans – it's about helping people achieve home ownership while building a business that works for you....


  • Sydney, New South Wales, Australia Uber Full time $80,000 - $120,000 per year

    #Greatmindsdontthinkalike Thank you for your interest in a job opportunity at Uber Japan We take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourage...


  • Sydney, Australia TRKKN Full time

    About TRKKN What excites us at TRKKN is taking our clients' data-driven business to the next level. We (as a Marketing Technology Partner) are not only one of the largest Australian and European Google partners and a reseller in the area of Google Cloud & Marketing Platform, we are also a catalyst for innovative digital marketing ideas. Working for TRKKN...