Customer Success Manager

3 days ago

Sydney, Australia BMS Performance Australia Pty Full time

Digital SaaS Platform - Automated Deep Personalisation - Working directly with world class clients to enable their marketing strategy - Creative culture with superb training and ongoing support **Customer Success Manager** - Digital SaaS Platform - Automated Deep Personalisation - Working directly with world class clients to enable their marketing strategy - Creative culture with superb training and ongoing support **$85,000-95,000 + Super + 10% Bonus and other Benefits** One the world’s most effective personalisation SaaS platforms. Delivering in excess if $2b(USD) of incremental revenue for clients. **The Business**: Global hyper-growth vendor with the world’s best eCommerce personalisation tech. HQ in London with global offices and fun and creative culture. The technology simplifies personalisation with a comprehensive platform. Clients can launch custom experiences, run AI-driven A/B/n/control testing and centralise all performance data. Since 2013 household names in Retail, eCommerce, financial services travel and many others have since millions of dollars in incremental ‘unseen’ revenue via the platform. They are truly ‘customer obsessed’ and as such the role of Customer Success Manager is pivotal to their growth in ANZ. **The Role**: You’ll be somebody with an in-depth knowledge of the eCommerce space and a passion for all things digital. Some of the key responsibilities include: - Working with key clients to deliver engaging and dynamic campaigns - Ensuring client retention (currently > 90%) - Relationship holder for client relationship and ‘go to’ for the client’s business - Ensuring that the client’s team are getting the best possible outcomes from the platform - Spotting up and cross-sell opportunities which can be passed to sales - You’ll have a huge amount of support, mentoring and development from the leadership team **The Person**: This not a 9-5 role and they are looking for hands on client service professionals who can roll up their sleeves: - Account managers from an agency (media/ advertising ideal) who can manage a book of clients - Customer Success manager or associate from a SaaS background - Digital account manager in the Agency space - Client service or operations with the agency world will also be considered **So, Why Join?** Firstly, this is a company built around culture. Learning, development, fun and accountability are at the heart of their business, and you’ll be part of a team that is rapidly growing. Along with a great base package, you’ll be rewarded with a great bonus and other incentives. The business offers many social and team building activities and they really value having a good time at work. As usual you’ll be given the flexibility to make the role work around you. **BMS Specialise in recruiting Sales Executives, Account Managers, New Business Sales Executives, Business Development Managers, Sales Managers, Sales Directors from the following industries, IT Software, Application Software, Infrastructure Software, Software, Managed Services, Professional Services, Telecoms (Mobile and Fixed line Providers), Si’s, ISPs, ITO and BPO Businesses.

  • Manager, Customer Success

    1 day ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Pearson Full time

    **ABOUT THE ROLE**: Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Pearson Full time

    **ABOUT THE ROLE**: Pearson is looking for a **Customer Success Manager**with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Manager, Customer Success

    1 week ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    7 days ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    5 days ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...