Service Manager

2 days ago

Melbourne, Australia Liebherr-Australia Pty. Ltd. Full time

About the Role

Mobile Crane Division of Liebherr Australia is seeking an experienced, professional and customer focussed Service Manager. Based in our Dandenong branch reporting to National Service Manager, you will be responsible for the day-to-day service operations and will lead an experienced team servicing our customers throughout Victoria and Tasmania. This dynamic role is suited for someone with experience in the crane, heavy vehicle, or fleet maintenance industry.

**Key Responsibilities**:

- Manage Service team and workload.
- Provide advice and guidance to technicians and customers.
- Manage financial responsibilities for the Service department (P&L and WIP)
- Maintain and develop long-standing professional relationships with new and existing customers.
- Coordination of warranty and product improvement works
- Coaching and development of Service Team
- Ensure behaviour is consistent with business values and expectation/s.

**About you**:

- Technical experience with Liebherr Mobile Cranes an advantage but not essential
- Certificate IV Leadership and management (desirable)
- Proven experience in a mechanical repair and service environment
- Previous management or team leadership experience
- Trade qualifications in a Mechanical or Electrical discipline
- A current driver’s licence
- Flexible approach to meet the needs of the business
- Good communication and negotiation skills

**How to Apply**:
Rachel Davidsen - Senior HR Business Partner

Applications close COB 3rd January 2024

No agencies or third parties please.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

41-45 Ordish Road

3175 Melbourne

Australia (AU)

**Contact**:
Rachel Lee Davidsen

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