Service Designer

1 week ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

The Service Designer will contribute to the successful design and impementation of VCAT's new Case Management System (CMS) by leading and supporting human-centred service design activities. The role is responsible for:

- working closely with Subject Matter Experts and product teams to translate user insights into functional CMS requirements and interface design
- driving continuous improvement, inclusivity and design-led decision making aligned with strategic goals
- translating insights from user research into practical design artefacts that guide CMS configuraton
- contribute to change readiness and user adoption efforts by communicating design intent and supporting user testing

**_This position is full time, fixed term for 12 months._**

**About You**
- proven service design expertise using tools and methods to complex systems and services
- well developed critical thinking and analysis abilities, synthesising qualitative and quantitative data to form insights through the challenge of assumptions
- strong project participaton experience
- innovative and continuous improvement skills to offer creative problem-solving solutions
- exceptional customer focus skills

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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