Service Administration Manager

Deadline:

- Not set
- Country:

- Australia
- Location:

- Canning Vale, Queensland
- Job-ID:

- R0047319
- Job category:

- Administration

**Sandvik Mining and Rock Solutions**

**Service Administration Manager - Perth, WA**

**Our Company and Culture**

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

**The Role**

Sandvik currently has an exciting opportunity for a Service Administration Manager to join and lead our busy team based in Perth.

Reporting to the Customer Service and Support Manager, the main purpose of the Service Administration Manager is to lead the Service Administration team in executing the efficient and effective management and support of Parts & Services administration, with a focus on delivering excellent internal and external customer service. The role is responsible to support the administration of Parts and Services operations through collaboration across regions to develop best practice processes and ways of working.

**Areas of responsibility**
- Attract, lead and develop a diverse workforce and drive an inclusive culture, while fostering a team environment where people are accountable for safety and wellbeing.
- Build a resilient and agile team, able to create a culture of innovation and continuous improvement.
- Lead the Service Administration team to ensure the effective administration delivery of Job Processes and Service Coordination.
- Processing of repairs and maintenance jobs
- Timely creation of job estimates / quotes and schedules
- Creating and sending order acceptance/acknowledgement
- Deliver WIP management in line with standard methods and processes
- Effectively administer workflow management to ensure timely responses to service enquiries
- Provide a high level of customer service
- Ensure Warranty is managed effectively for your given region.

The ability to prioritise work and activities comes naturally as you are highly organised. You provide a high level of customer service to both your internal and external customers, being flexible with requirements and procedures.

Finally, your demonstrated ability to positively influence stakeholders at all levels will be essential, as you ensure that job management and service coordination is carried out effectively and efficiently.
- Agencies need not apply._

**What we offer**
- A rewarding career with diverse opportunities
- An Employee Benefits Program including salary sacrifice options
- 13% Superannuation on top of all earnings
- Flexibility to work from home
- Company Performance Bonus scheme
- Length of Service Recognition program
- Company funded paid parental leave
- Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

**Talent Acquisition Specialist**:

- Zelda Fowkes_

**Deadline**: Not set
**Job-ID**: R0047319