Service Administrator

Deadline:

- Not set
- Country:

- Australia
- Location:

- Canning Vale, Queensland
- Job-ID:

- R0047320
- Job category:

- Administration

**Sandvik Mining and Rock Solutions**

**Service Administrator - Perth, WA**

**Our Company and Culture**

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

**The role**

Due to an internal transfer, we are now looking for several Service Administrators to join our very busy team in Kenwick, WA. The main purpose of the role is to provide efficient and effective field service and warranty ‘Work in Progress’ (WIP) management and back up administration support.

This role will play an integral part in the service operation by supporting the team and providing excellent customer service and execution of administration tasks for internal and external customers.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options.

**Areas of responsibility**
- Process field service and warranty jobs
- Provide guidance and assistance to customers to support the warranty submission process.
- Participate in Work In Progress (WIP) reviews
- Provide administrative support to the Customer Service Centre
- Raise and receipt purchase orders
- Create dispatch and return documents
- Liaise with Accounts Receivable and Finance on customer credit issues
- General administration, data entry, invoicing and raising service entries as required

**Your profile**

You will be a confident user of the Microsoft suite of products, and familiar with Aurora or similar enterprise management software. To perform well in this role, you will require excellent time management skills and be highly organised.

**Why you should work for Sandvik**
- Competitive wages, annual bonus, and increase superannuation (13%)
- Flexible work arrangements (work from home / start and finish times)
- Our Employee Benefits Program includes salary sacrifice options, and other perks
- such as length of Service Recognition program and company funded Paid Parental Leave.
- Purchase up to two weeks additional annual leave per year.
- Employee Referral Program providing up to $5,000 per successful referral.
- We take pride in career progression and upskilling our workforce including accredited OEM courses.
- We have a huge focus on Safety, Health, and Wellbeing. Our annual wellbeing survey determines our Top 3 health and wellbeing focuses for the year to support our employees.
- We have a beautiful new workshop located in Kenwick (where this role will be based) and a BP around the corner with surprisingly good coffee
- We have an exceptional onboarding and training process to support new starters.
- We have a local Social Club with many opportunities to mingle with colleagues outside of work.
- Our diverse workforce makes for a great place to work
- Agencies need not apply._

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

**Deadline**: Not set
**Job-ID**: R0047320