Office Administrator

2 days ago

South Brisbane, Australia Fresenius Medical Care Full time

**Position Title: Office Administrator**

**Reports to (position): Dialysis Clinic Manager**

**Primary purpose of the role**:

- To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
- To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.

**Key Responsibilities**

**General Administration**
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Actively participates in the quality improvement program.
- Coordinate the use of the centre for physicians and/or public hospital visiting staff.
- Act as a contact point for IT issues in the clinic.
- Collate and forward state statistics and internal Clinics statistics as required.
- Data entry as required.
- Manage accounts payable processing for the Clinic.
- Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
- Provide administrative support for the Clinical Advisory Committee (where applicable).
- Organise transport for patients to and from the dialysis clinic.
- Book and manage appointments for patients.
- Other duties and responsibilities as assigned by the Clinic Manager.

**Billing Administration**
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.

**Competencies**(attitude, skills, typical qualifications & experience)

**Essential**:

- Minimum 2 years’ experience in an Administration position.
- Intermediate computer competence in MS Office.
- Experience in health fund Billing Administration.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
- Work with confidentiality, discretion and maturity.
- Ability to multi-task in an at times busy and stressful environment.
- Ability to prioritise tasks around interruptions and unplanned events.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.

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